Active Directory Assistant

Robert Acosta

*** ******** ******, ********, **, 11201 Phone: 347-***-****

Email: ************@*****.***

Your Name

Address, phone, fax, email

I am a punctual, active worker who looks forward to being a productive

Executive member of the team.

Summary

Computer Instructor

Experience June 2011- August 2011, igotITtoo

Facilitated classes for the youth (ages 6 to 13)

Repaired computers in lab as needed

Constructed an outline for the class

Help Desk Support Intern

March 2011- June 2011, Davis & Gilbert LLP

Assisted staff with technical issues regarding phones, PCs, and

Blackberries

Supported Active Directory account creation and editing

Set up presentations for partners in law firm

Helped build-out wireless access point infrastructure

Helped on cabling setup for security camera system

Assistant Mathematics Teacher

September 2007- January 2008, Brooklyn School for

Collaborative Studies

Coordinated with staff on daily lesson plans

Prepared worksheets for daily classes

Created copies of worksheets

Reviewed daily lesson plans

Assisted students in math related problems

ASA Institute, Brooklyn, NY

Education February 2010- September 2010

Certification: Computer Support Specialist

Brooklyn Job Corps Academy

November 2010-Present

Certification: Network +, Windows 7

Microsoft Office (2003-2010) – Word, Excel, Outlook, PowerPoint

Skills Citrix – user support and troubleshooting

Office setups (PC, phone, Q/A)

Network cabling (crimping and running cables)

Active Directory – account creation, editing, and deletion

Back up and restore Cisco switches and routers to TFTP servers

Punchdown Panel

User support (in-person, phone, and via Remote Desktop)

Imaging PCs for deployment

Can type 60 words per minute

Your Name

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