Customer Service Sales Representative

*-** ************ ******

Fair Lawn, NJ *****

Cell 201-***-**** Phone 201-***-****

E-mail **********@*********.***

Cara F. Cartalemi

Objective Leadership position that draws on my background of

over ten (10) years in the transactional process,

as well as strong organizational and communication

skills in a corporate environment. Proficient at

building mutually beneficial, long-term

relationships with co-workers, suppliers and

customers.

Experience Dec 2010 to present Topcon Medical Systems

Oakland, NJ

Contract Administrator

Single point of contact for all Service Contracts

Instituted an approved Service Contract process for

ISO compliance

Review contract related invoices and ensure

collection according to the terms and conditions

Prepare Service Contract reports and identify

unrecognized revenue

Supports all activities associated with the Service

Contracts process

Review and comment with legal HIPAA, BA and non

disclosure agreements

Adhere to company policies with the facilitation of

the life cycle management of the Service Contract

Provide contract support as needed to senior level

management

Responsible for maintaining the contracts database

and providing reports as needed

Maintain hardcopy and electronic filing of all

contract documents

Support internal and external customer inquiries

Attend monthly AR meetings and provide updates on

the aging dollars associated with service contracts

Service Contract presentations to Marketing, Sales

and Technical Support Engineers

Nov 2009 to Dec 2010 BD

Franklin Lakes, NJ

Contract Administrator

Maintain current membership qualification to

contracts based on the terms and conditions as

outline within the agreement.

Qualify new members to the appropriate contract

tier based on the terms and conditions of the

contract.

Maintain correct pricing make changes where

appropriate by the request of the Business units to

maintain market competitiveness.

Maintain distributor qualifications to ensure the

correct distributors have access to contract

pricing as defined in the terms and conditions of

the contract.

Resolve errors and coordinate information with MDO,

Rebates, EDI and distributor counterparts.

Reply to all customer inquiries in a timely manner

as set by the Contract Policy.

Maintain accurate data files including, terms and

conditions, pricing, Letters of Commitments,

Letters of Participations and any requested change

outside the normal process,

Prepare Dealer Notifications and notify servicing

distributors of all contract pricing and membership

information including new contracts, renewals,

addendums, extensions and expirations as defined by

the Contract Policy.

Participate in the RFP discussion and review

process to insure that the final agreement

presented to the GPO is capable of being executed

as it relates to BD's system, policy, market

segment grouping, tier movement and notification

requirements.

Provide Business or DCNA with BW reports for sales

and account usage.

Update the various lotus notes databases.

July 2005 to Nov 2009 BD

Franklin Lakes, NJ

Rebate Reconciliation Analyst

Full responsibility of validating and processing

distributor specific submissions.

Key contact for 2 of the top ten distributors as

well as managing 19 other mid and smaller sized

accounts.

Work with the distributors and internal BD

departments with the reconciliation of the

submitted rebates.

Process debits/credits adjustments to reconcile

various deductions on the AR in order to reconcile

the distributors rebate transactions.

Daily communications with Contracts, MDO, and

Credit with identifying and resolving pricing/hard

error issues in Access a database query. Determine

if additional rebate adjustments are to be issued.

Review the AR on a daily basis to make sure the

account is in compliant with BD policy.

Meet account specific measurement information and

provide and update to management.

Update the Rebate lotus notes database the account

specific information.

Update metrics, run various reports and monthly

distributor report card.

Identify areas and recommendations for process

improvements.

Run BW reports for rebates and account usage.

May 2003-July 2005 BD

Franklin Lakes, NJ

Key Account Team/IDN HCA Accounts

Monitor all weekly orders for product movement.

Daily contact with the credit department for any

distributor related issues.

Daily communication with the distributor and

provide updates to the Strategic Account Manager.

Attend weekly meetings and provide updated metrics.

Key contact for the Fisher Scientific and PSS

account

Confirm and monitor the EDI transmission of the

orders to ensure they adhere to the delivery

schedule.

Enter all Fisher /Quest orders including rush

orders and follow all rush orders from order entry

to delivery.

SAP Super user.

May 2001- May 2003 BD

Franklin Lakes, NJ

Customer Service Associate

Customer service representative in a call center

environment.

Respond to internal/external customer needs and

resolve any issues.

Handle customers and sales representative inquiries

regarding the sales order.

Checking on a shipped order to obtain delivery and

tracking information. Taking proper action when a

shipped order is missing.

Properly identify Visitec and OEM customers and the

specific needs of their accounts.

Primary contact for the Prefill and Posi Flush

products.

Confirm customer address information and submit the

necessary updates.

Cross-reference by using Tracis system, our catalog

and the e catalog when searching for an item for a

customer.

Replying to all customer and sales representative

voice/emails and memo all customer inquiries.

Maintain a high level of customer service and

professionalism.

Provide recommendations for process improvements.

Internal Audit Team Member and observed in 2

internal audits; Business Process Internal Audit

and Global Transportation 07/2004 and Business

Process and Company Procurement 09/2004

Education July 2007-May 2010 Fairleigh Dickinson University

Teaneck, NJ

B.A. Business

Member of the National Society of Leadership and

Success, Sigma Alpha Pi Chapter

Skills Windows XP, Microsoft office applications including

Word, Excel, Access, PowerPoint, Business

Warehouse, CITRIX MAS500, Metrix Sharepoint

Database

Strong SAP knowledge

Strong organizational, written, and verbal

communication skills

Work independently in a fast pace environment with

minimal supervision

Able to multitask and adherence to time management

Accomplishments

Rebate Pandemic Team Member, Six Sigma Project for

McKesson Medical Rebate Processing Team.

Prior Internal Audit Team member in training

2002-2004

Diversity Calendar Team Member for 2006 and 2007

Volunteer for the Walk for Diabetes at BD 2005,

2006 and 2007

Member of two Value Stream Mapping Teams for the

direct accounts.

One Voice Team

Contact this candidate