Customer Service Sales

Balakw K. Cleary

**** ********* ** #***

Sarasota, FL 34235

phone: 207-***-****

email: ******.*.******@*****.***

Professional Profile

Eight years sales and management experience,

including upward progression in a Fortune 500 company.

Experience

Enterprise Leasing Company

Boston and SW Florida Regions October 2008 - June 2011

Assistant Manager +275 Car Branch, +6 employees (April 2011 to June 2011)

. Appointed Branch Corporate Liaison. Assisted Corporate Accounts Officers

by making contacts within potential corporate accounts, gathering account

information necessary for the development of customer rental packages,

made sales presentations and negotiated contracts. Efforts resulted in 8

new accounts established, estimated fleet growth of 8.5% from new

corporate accounts

. Increased net revenue by acquiring many accounts, maintaining

relationships with established accounts and up-selling each

customer while negotiating contracts with supplemental services

. Awarded Best of the Best for 2010 for the most months obtaining top

performer throughout the year

. Implemented new customer service techniques resulting in an increase in

customer satisfaction from an all-time office low of 63% to an office

high of 86%

. Making executive management decisions at the second biggest branch in

Group 35, in regards to employees and customers, while working open and

closing shifts

. Managed staff and assigned monthly job duties to +6 employees to ensure

effective personnel allocation and development.

. Assisted in the research and development or a Branch Operation Manual

which defines our long term goals, the methods for achieving them and

helps transfer employees become effective team members more quickly

. Increased sales and account maintenance with companies, independently

maintained relationships with company personnel to increase profitability

and lower cost. I developed leads through cold calls and referrals; met

with accounts to identify needs.

Management Assistant

SW Florida Group 35 October 2009 -March

2011

. Ranked #1 on stacked company performance, matrix of 106 employees (1/11-

2/11-3/11)

. Promoted to the Best Person Program, consisting of top performers in SW

Florida (Q3;2010)

. Awarded The Triple Crown Award for generating the highest profit three

consecutive months of SW Florida (1/11-3/11)

. Learning the Tri-Brand daily operations at SRQ Airport of ERAC, National

and Alamo rental car companies

. Solely managed branch (12/09) with a newly hired employee, earning the

Highest Operating Profit of a nine-branch area

. Contributed to four consecutive months with the highest customer service

score in SW Florida Group 35

. Was an asset to the branch by maintaining great relationships with Wilde

Dealerships, multiple body shops and other various accounts, such as the

Baltimore Orioles

Management Trainee Bangor, ME

Airport Boston Group 10 October 2008-September 2009

. Completed Enterprise's Management Trainee Program by passing the

Management Qualification Interview, a four-hour oral interview covering:

marketing techniques, spreadsheet and branch performance knowledge,

situational role-plays, administrative information, internal and external

sales techniques, accounts receivable procedures, and fleet maintenance

and repair

. Consistently maintained monthly customer service scores of 85% versus

corporate average of 80%

. Acquired and successfully implemented skills for business-to-business and

business-to-consumer sales

103 Ultra Lounge / Finger Rock Caf , Orono, Maine

August 2001 - May 2009

Manager/Marketing

. Managed and trained staff of twenty in high-volume nightclub and

restaurant

. Increased revenue through strong focus on customer service,

marketing and teamwork

. Successfully designed marketing campaigns to expand clientele and

generate revenue

Education

University of Maine, Orono, Maine

May 2008

B.A. in Liberal Arts

Concentration: New Media

. Captain of University of Maine Club Ice Hockey Team

Relevant Coursework and Seminars

. Professional Selling ? Fast Track Management

Training Enterprise Holding Inc.

. Cycle of Service ? Business-to-Business Sales

Training Enterprise Holdings Inc.

Proficiencies

? Microsoft Word ? Microsoft Outlook ? Microsoft PowerPoint ?

Microsoft Excel

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