Customer Service Administrative Assistant
Resume:
Kendra Mayfield
***** ********* **. #**** ******, TX 75252
E-mail address: *********@*****.***
Qualifications Profile
. Ten plus years experience in customer service support and
administrative field.
. Position titles are: Reservationist Sales Representative,
Precertification Representative, Customer Service Support
Representative and Administrative Assistant.
. Experience in customer account management, researching, trouble
shooting, problem solving, scheduling, and conducting interviews, to
ensue quality and timely service.
. Established effective communication with various departments to
resolve customer complaints and account discrepancies.
. Data collector, Medical service request reviewer, and account
verifier.
. Assisted consumers, from across the country, in determining
destination, mode of transportation, travel dates, financial
considerations, accommodations needed, and booking.
. Familiar with Microsoft word processing applications, medical
terminology, ICD-9/CPT coding system
. WPM: 35-40; Data Entry KPH 9000
Professional Experience
Hilton Hotel, Reservationist, Carrolton TX
Nov 2007- Present
Academy of Dallas Charter School, 2nd Grade Teacher, Dallas TX
Jan2010- Sept 2010
Blue Cross Blue Shield, Precertification Representative, Richardson TX
Mar 2007- Apr 2009
Well Point. Inc, Customer Care Representative, Richardson TX
Jan 2006- Mar 2007
Stream Inc/Sirius Satellite Radio, Customer Service Support -Seasonal
Aug 2005- Feb2006
Denton ISD, Special Education (various positions), Denton TX
Feb2002- Aug 2005
University of North Texas/Marc Opinion Research Center-Survey Interviewer
Sep 1999- Feb 2002
University of North Texas/Business Department-Administrative Assistant
Mar-1998-Sep 1999
Education
North Texas of University, Bachelor of Arts
Graduated 2003 Major:
Sociology
ITeachTexas
Completion:2006 Generalist and Special Education EC-12
Generalist: Passed
Community Involvement
National Youth Sports Program (North Texas University) summers
2002, 2003, & 2004
Special Olympics (Denton Independent School District)
May 2005
Teen Graffiti(Blue cross Blue Shield)
August 2008
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