Customer Service Medical Assistant

Luis J. Sanchez

*** *. **** **. *** Angeles, CA *0037 Tel: 323-***-**** Cell: 323-***-**** Email: *************@*****.***

Objective

Seeking a challenging position as a Medical Assistant / Phlebotomy Technician where I can utilize and enhance my knowledge

and skills to provide quality patient care.

Summary of Qualifications

• Medical Assistant Program in high standing

• Bilingual English/Spanish (read, speak, and write fluently)

• Maintain a strong working knowledge of medical terminology and ICD-9 / CPT coding.

• Excellent work habits, ability to be flexible and work cooperatively.

• Effective team member with a professional demeanor.

• Strong verbal and written communication skills.

• Excellent customer service skills.

• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.

• Ability to work independently with minimal supervision and exercise judgment.

Experience

June 2011 – Present A-1 Home Care Agency, Santa Fe Springs, CA

Caregiver

• Provide home healthcare to elderly and disabled patients.

• Take care of the patients personal hygiene (includes bathing, dressing, and grooming.)

• Prepare meals and feed the patients.

• Perform venipunture and injections for the patients and check for blood pressure and sugar level.

• Give medication to the patients according to the doctor’s recommendation.

2010 – 2011 Clinica Medica San Miguel, Los Angeles, CA

Phlebotomy Technician (Volunteer)

• Collect blood for HIV, pregnancy, glucose, and STD testing.

• Work with an average of 30 patients each day.

• Label each specimen and store them carefully in freezer.

• Check medical records and verify insurance eligibility.

2008 – 2009 Clinica Medica San Miguel, Los Angeles, CA

Medical Assistant (Volunteer)

• Handle incoming and outgoing phone calls at the front office.

• Schedule appointments with patients, check medical records, and verify insurance eligibility.

• Provide excellent customer service by referring patients to other clinics when needed and help the patients set the

appointments at the other clinics as well.

• Assist 4 doctors on a regular basis with procedures such as EKG’s, injections, vital signs, phlebotomy, finger stick, and

patient charting.

Education

Oct 2010 – Jan 2011 Crescent College, Huntington Park, CA

Phlebotomy Technician

Certificate: Phlebotomy #4411-8305 exp 05/31/2013

Feb 2010 – Sept 2010 UEI College, Huntington Park, CA

Medical Assistant

Certificates: HIPPA, OSHA, CPR / First Aid, Venipuncture/ Injections

Belford High School San Francisco, CA

High School Diploma

References: Available Upon Request

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