Customer Service Sales Representative

Samuel Sutton

**** ********* **. *** ***

Austin, TX 78728

(Cell) 512-***-****

*.********@*****.***

POFESSIONAL

EXPERIENCE

****-**** * ***** **************, Austin, TX

• Customer Service Representative I I I

o 2009-2011 Retention Specialist

Handled escalations, supervisor call backs, assigned

colleagues duties.

Collaborated with management on retention and sales

t echniques.

Reported t racked daily data for revenue saved, revenue lost

i n Excel to management.

• Customer Service Representative I I

o 2008-2009 Sales Representative

Assisted representatives with customer concerns billing and

sales.

Performed proactive duties; informed customers of any

u pdates that may take place with their accounts.

Took care of inbound sales calls.

• Customer Service Representative I

o 2006-2008 Sales Representative

Assisted customers with customer service needs

Inbound calls promoting company products and services

• Managed accounts in a timely manner.

• Works well under pressure (meeting deadlines).

2003- 2006 H a rte-Hanks, A ustin, TX

• Technical Support Agent

o 2004- 2006

Provided support for wireless phones and devices

Sold wireless phone accessories

Updated customer warranty information in database

• Sales Representative

o 2003-2004

Offered internet Yellow Page advertisement

Researched my own leads to sale advertising to help meet

clients’ business marketing needs.

2001- 2003 H a r r is Publishing, Austin, TX

• Directory Marketing Agent

• Inbound and outbound sales of alumni directories.

2000- 2001 H isco, Austin, TX

• Warehouse, shipping, receiving, loading and unloading t rucks.

• Forklift certified, 2000-2001.

• In charge of Direct Shipment.

• Responsible for delivering supplies to other warehouses.

1999-2000 Applied Materials, Austin, TX

• Performed assembly and manufacturing duties.

1998 U nited Sates Postal Service, Austin, TX

• Seasonal Casual Clerk

• Sorted Priority Mail.

EDUCATION

2009-Present A ustin Community College, Austin, TX

1998 Pflugerville, HS, Pflugerville, TX

D iploma

AWARDS AND ACCOMPLISHMENTS

• Awarded Certificate of Excellence for being top five retention performer

2010.

• Inducted into the Bonus One-Hundred Club for perfect quality call scores

2009.

• Received many certificates for customer compliments.

Contact this candidate