Manager Customer Service

James A. Belisle

Somers, CT ***** **********@***.*** 860-***-****

SUMMARY

Successful Operations Management Professional. Certified Lean Master and

Six Sigma Black Belt. Extensive experience applying a wide variety of lean

tools to positively effect productivity and culture in the manufacturing

industry. A demonstrated track record achieving results through cross

functional team leadership, employee engagement and applying continuous

improvement methodology. Strong background in Environmental Health and

Safety,Operations Management, and Labor Relations, and with a proven

record developing people.

KEY ACCCOMPLISHMENTS

. Facilitated and led over 60 Kaizen events resulting in a $ 4.1 million

productivity savings

. Through continous improvement activities freed up 120,000 square feet of

space resulting in the creation of an in house distribution center that

created 30 new jobs

. Two time winner of the Divsion Lean Award

. Improved sites Recordable Injury Rate by 25% in one year

PROFESSIONAL EXPERIENCE

Avery Dennison Office Products North America, Chicopee, MA

1995 - April 2011

Held various leadership roles in the corporations Consumer and Office

Products regional manufacturing and distribution facility. Utilizing Lean

and Six Sigma methodology improved performance in Safety, Quality, Cost,

Productivity, and Service. Results follow:

Environmental Health & Safety Manager 2010 - April 2011

Responsible for developing and implementing the overall environmental

health and safety strategy for the site. Strategically placed in this

position to change the safety culture, improve performance and assure

compliance to OSHA and EPA standards.

. Developed a safety strategy based on employee training and participation

that reduced the sites recordable injury rate by 25%

. Instituted a reinforced Behavioral Safety Program with an 85%

participation rate

. Developed a hazard recognition and safety improvement correction process

. Instituted Ergonomic / Safety improvements as part of every Kaizen

event.

Operations Manager 2006 - 2010

Lead and managed the sites $190 million three shift manufacturing operation

with responsibility for two business units, 200 full time employees, a $12

million operational budget in a 292,000 square foot facility.

. Received Outstanding Performance Award for bi-annual employee survey

. Developed and mentored 6 direct reports to supervisory and managerial

promotions

. Achieved improvements resulting in $1.1million in cost savings.

. Improved Units per labor Hour by 21%. (141 UPLH to 171 UPLH)

. Reduced manufacturing footprint allowing the creation of a new in- house

120,000 square foot direct ship distribution center.

. Achieved an on time customer service fill rate of 98.5% for 3

consecutive years

. Scrap performance improved by 37% (4.5% to 2.8%)

Continuous Improvement Manager 2003 - 2006

Appointed Avery's first Continuous Improvement Manager, charged with

starting the site's Lean journey. Introduced Lean philosophy, based on the

Toyota Production System, including Kaizen events, Standard work, Value

Stream Mapping, Group Technology Analysis, 5S.

. Winner of the most improved Operation World Wide

. 2 time Winner of the Division Lean Award

. $4.1 million in productivity savings over two years

. Facilitated and led over 60 Kaizen break through events

. Engaged over 50% of the work force in Kaizen activity

. Reduced work force requirements by 65 employees

. Developed a raw material supermarket that reduced raw material downtime

by 85%

. Transformed manufacturing operations from batch and cue process to 1

piece flow

Additional Avery Experience

Operations Manager 2000 - 2003

Business Unit Leader 1997 - 2000

Team Manager 1995 - 1997

Additional Management and Manufacturing Experience

John Dekker & Sons, Grand Rapids, MI

Manufacturing Manager

Managed the company's book manufacturing plant. Directed all manufacturing

activities and 100 person workforce. Coordinated activities between

customer service and manufacturing. Recruited and trained employees for

expansion to a 2 shift operation.

. Participated in a $4 million site expansion

. Implemented an employee driven hiring and training process

. Improved on time delivery by 25%

Arcata Graphics, Hanover, MA

Manager of Printing Operations 1989 - 1992

Managed the divisions printing operations including supervisory staff and

100 hourly employees.

Established and met financial and operational objectives, directed

improvements in productivity, safety and quality performance.

. Implemented supervisory training program that which educated supervisory

staff on communication, quality, and productivity

. Developed and successfully administered bonus compensation plan based on

improvements in safety, quality, and productivity.

Manager, Bindery Operations 1987 - 1989

Managed the company's book manufacturing facility including supervisory

staff and 230 hourly employees. Established and met operational objectives

for safety, budgets, quality, and production.

EDUCATION

B.S. Business Administration, University of Maine, Orono, Maine

CERTIFICATIONS

. Lean Master Certification

. Six Sigma Black Belt Certification

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