Manager Loss Prevention
Resume:
JUDITH B. TEAGUE
Charlotte, NC *********@*****.***
http://www.linkedin.com/in/judyteague Cell 704-***-****, Efax
[pic]
SUMMARY
Loss Prevention Specialist with excellent investigative and interviewing
skills. Builds solid relationships with Management and Employees, strong
organizational, oral, and written communication skills. Possess a strong
sense of urgency and a keen attention to detail. High integrity and strong
problem solving skills. Expertise includes:
. Conducting investigations in internal/external theft, policy
violations, credit fraud, check fraud, and identity theft.
Operation of Lorinix and other closed circuit television
systems.
. Proficient in Microsoft Outlook, Word, Excel, and PowerPoint
. Representing the company in legal proceedings
. Handling general liability and worker's compensation claims,
. Hazmat compliance, Safety audits, trained Associates on
preventative measures
PROFESSIONAL
EXPERIENCE
THE HOME DEPOT, Charlotte, NC
Asset Protection Manager, Reporting to the District Operations Manager,
2008-2010
District Asset Protection Manager, Reporting to the Regional Asset
Protection Manager, 2005-2008
Oversaw 10 stores and managed up to 10 Associates. Coached and trained
store management and employees on safety, shrink, theft, and fraud
prevention, Conducted store visits to ensure all aspects of Retail Loss
Prevention were functioning, Identified and resolved operational
deficiencies through operational audits; conducted semi-annual performance
reviews.
. Created a Shrink Awareness Program for the District that was adopted by
the Region's 180 stores. Completed during non-business hours, utilized
many resources. End product beyond Supervisor's expectations.
. Increased investigations by 75% last year. Additional focus on
investigations, activity increased, and additional tips by employees due
to promoting the Awareline, a confidential tip line.
. Created a Check Acceptance and Credit Fraud awareness program for all
Cashiers in the District. The District had a large amount of fraudulent
checks, and procedures were not being followed. This program showed them
exactly what to do, and the consequences for failing to comply. There
was a decrease by 15% the first 3 months.
. Led team to the Lowest District shrink results in the Region for 2
consecutive years. Ensured policies and procedures were being
followed. Conducted audits regularly and ensured accountability for
lack of execution.
. Developed and implemented awareness programs to educate Managers and
Employees on proper procedures in most vulnerable areas. Took key points
from critical areas, trained employees personally, held conference calls
and meetings when needed.
Asset Protection Manager, 2003-2005
Single store responsibility, managed 1 Associate.
. Created a Frontend Awareness program to educate Cashiers on how to
prevent fraudulent transactions. There was a tremendous amount of theft
and fraud in the building, and the cashiers needed additional training.
This program made the cashiers feel part of the solution. Very positive
outcome, awareness increased dramatically.
TARGET CORPORATION, Charlotte, NC
High Risk Store Assets Protection Team Leader, 1993-2003
Single store responsibility, supervising 5 Associates.
. Developed and implemented a merchandise hold program for Customers at the
Service Desk area of the store to alleviate clutter and maintain
organization. Created form for employees to fill out, program
instructions, and trained every employee personally. Area was kept
extremely organized and was user friendly.
. Selected to teach Retail Loss Prevention as a career to Charlotte
Mecklenburg School's Distributive Education Club of America on Career Day
for 4 years
Multi-Store Assets Protection Team Leader, 1991-1993
Supervised 5 Assets Protection Specialist and Door
Monitors,
. Voted MVP by Peers; willingness to help others, overall positive
attitude, and selected District Trainer.
Assets Protection Team Leader, 1989-1991
EDUCATION AND CERTIFICATIONS
Associate Degree in Applied Science, Law Enforcement, Central Piedmont
Community College, Charlotte, NC
Wicklander and Zulawski, Interviewing and Interrogations
Contact this candidate