Customer Service Manager

Rochelle Harrison

571-***-****

********@*****.***

PROFESSIONAL EXPERIENCE

Dudley Pro Realty, Washington, DC 01/05 - Present

Office Manager/Executive Assistant

. Prepare budgets, forecasts and various weekly/quarterly

performance reports including targeted benchmark metrics.

. Submit inspections to court, process work orders and contact

contractor to resolve issues.

. Assist with project management efforts including attendance of

project meetings and generation of meeting minutes.

. Coordinate move-in/out processes (prepare tenant welcome and/or

move out letters, cancel/set up utility services, coordinate

pre/post move-out property inspections).

. Receive and manage service requests for repair and maintenance

needs for properties to ensure safe and continuous operation of

buildings.

. Process accounts payable to include tracking payments on

spreadsheets.

. Communicate with owners, on-site management, maintenance

personnel, tenants and vendors to ensure quality performance of

all properties.

. Hire, train, coach, develop and encourage support staff to

achieve optimal performance and growth within their positions.

. Manage all office administration tasks, including general,

office and business supply orders, equipment maintenance,

preparation and processing of new hire paperwork, maintain files

and oversee general office appearance and repair issues.

PricewaterhouseCoopers, McLean, VA 01/00- 01/05

Administrator

. Administrator to the Director of Marketing and Creative

Services.

. Supervised assistant and hired temporaries to maximize staffing

productivity.

. Managed departmental workflow to meet client deadlines to ensure

timely submission.

. Managed complex daily calendar to include supervisor's

appointments, meetings, conference calls and travel schedule.

. Scheduled on-site and off-site meetings and coordinated

logistics for conferences to include hotel reservations, room

set-up, materials submission and taking minutes.

. Tracked department inventory utilizing Excel by maintaining

budgets on office supplies, creative supplies and billable time.

. Responsible for drafting correspondence of a generic nature and

proofreading the artist's proof before final submission.

. Provided superior customer service to the client by resolving

issues related to the creative or billable time.

EDUCATION

Northern Virginia Community College

Business Administration, A.S.

General Studies, A.S.

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