Customer Service Manager

Location:

Posted:

August 03, 2011

Aubrie K. Keoho

Sebring, FL 33870

************@*****.***

Objective To obtain a position with a secure, rising company where by utilizing my knowledge,

education, experience and passion for business will provide success and an excellent

customer service experience.

Experience Tropical Smoothie Cafe, Oviedo & UCF, FL 2010 to 2011

Regional Store Manager

Oversee two franchise locations

• Directly control all inventory levels and product order placement

• Hired and trained all new franchise employees on customer service

• Keep track of all expenses for both locations

• Daily tracking of all financial responsibilities for both locations

• Assisted planning and opening of UCF location

Alaqua CC, Longwood, FL August and September 2010

Director of Food and Beverage/ Event Coordinator

Identical description of Stoneybrook GC position

Stoneybrook Golf Course, Orlando, FL 2009 to 2010

Director of Food and Beverage/ Event Coordinator

Controlled all aspect of Food and Beverage

• Directly controlled all inventory

• Hired and trained all new food and beverage employees on customer

service and golf etiquette

• Kept track of all expenses for Food & Beverage

• Planned and coordinated all events

• Successfully re-opened the restaurant and banquet facility

MetroWest Golf Club, Orlando, Fl 2007 to 2009

Bartender; Beverage Cart Attendant; Manager in Training

Attend to guests’ service needs

• Assist in monthly inventory control

• Trained in customer service expertise

• Employee of the month for the months of May and June 2008

• Daily monetary controls

• Assisted in coordinating monthly staff meetings

Excellent References Available Upon Request