Customer Service Administrative Assistant
Resume:
A ndy Arellano
El Paso, Texas 79935
**************@*****.***
Professional profile
An experienced administrative assistant and customer service representative with a
Variety of set skills of organizational procedures, in directing and assisting visitors,
resolving problems and inquiries, performing with a variety of multi task duties. Also as an
experienced worker in other areas such as developed new skills and responsibili ties were
obtained.
Skills obtained
• E xcellent interpersonal skill
• Good phone manners
• Software experience in M icrosoft word, excel, power point, and word perfect
• 5 years customer service skills
• 4 1/2 years office clerk and administrative assistant
• Ability to gather and analyze data
• K nowledge of supplies, equipment and services ordering
• Ability to communicate effectively, orally, and in writ ing
• Telephone receptionist
• Warehouse experience
Work experience
Tender Care Home Health (2010-2011)
Office coordinator
As an office coordinator in a home health agency, I was able to develop better
administrative skills as well as gain more experience in information technology. Enabling
to develop my skills, some responsibili ties and duties included:
• Data entry of Nursing notes and assessments
• Update patient information
• Maintain and update medical records
• Ordering office supplies/Medical supplies on a weekly basis
• Direct phone calls to appropriate personal
• Fie important patient records in medical records department
• Fax lab orders to designated Doctors
• Mail out Physicians orders
• Maintain a hospital log for patients still in hospital
• Update medications into patients medication log
• Update Doctors information into GLM I system
• Update any information in GLM I system
• Repair basic computer problems
• Resolve and update basic computer systems
• Schedule visits for Physical Therapists and Skilled Nursing
Pacific child and Family Associates (2010)
As the main office assistant for a therapy company, I was able to bring my experience to
t he company with good computer skills, communication skills and other basic office skills.
Some of the main duties included:
• D i rect incoming calls for assistance
• Payroll
• Schedule coordinator
• Setting new client schedules
• Setting schedules for company employees
• Emailing information to appropriate personal
• I n charge of ordering office supplies
• Keeping the office neat and clean
• Faxing paperwork
• Resolving issues from complaints and certain issues
• F i l ing
• Microsoft office software user
Gtess (2009-2010)
As a data entry level associate my main job duties included
• Data entry for billing purposes
• En ter information into client’s health forms
• Maintain a speed of 40 words per minute
P rudential Overall Supply (2007-2009)
El Paso, Texas
Provide administrative assistance to the department such as answering phone calls,
assisting visitors and directing them to the r ight personal, provide customers with uniform
p roducts, soap products, and paper products. As a customer service Rep and administrative
assistant in a highly respected uniform company, new skills and duties included:
• Resolving and referring to problems and inqui ries
• Sort and distribute incoming and outgoing mail
• Make courtesy phone calls to customers
• Call customers for billing information and collecting of weekly payments
• F i le invoices and other documents
• O ther duties included keeping the warehouse clean and neat
• As a route driver, helped other drivers deliver uniforms and other necessary products
• I n charge of ordering materials and uniform products for the warehouse as well as
ordering products for our valued customers
• I n charge of t raining new employees
Sam’s club (2002-2007) El Paso, Texas
Customer service and Sam’s club associate
As a Sam’s club associate, several skills were obtained to meet company expectations.
D uties and responsibilities included:
• As a cashier associate, duties included to serve customers with good quality customer
service in providing purchasing of any food or any type of product.
• Experience led to movements to other departments such as the meat market and produce
departments
• obtained skills in providing customers with good quality food products and service them
w ith the best products the club had to offer
• Helped the company in pushing sales of meat market products and produce products
E ducation
San Elizario High School (1998-2001)
Degree: H igh school diploma
GPA: 3.5
University of Texas at El Paso (2002-2006)
Degree: N/a
Major field of study: Graphic design
GPA: 3.3
University of Phoenix (2007-2009) Santa Teresa Campus
Degree: graduated
Major field of study: Information Technology
GPA: 3.4
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