Human Resources Manager
Resume:
Sherena D. Williams
**********@*******.***
Qualifications Summary
A Human Resources professional with 13 years of human resources
management experience. Worked for 3 Fortune 500 companies, supporting retail
and telecommunication industries to include client groups located in a call center,
distribution center, corporate office and multi-unit locations. Responsible for all
human resources functions while, supporting entry level to senior level
employees.
Areas of Expertise
Recruitment/Staffing
Investigations
Performance Management
Succession Planning
Training/Coaching/Development
Employee Relations
Worker's Compensation/FMLA/ADA
Benefits Administration/EAP
Education
Bachelor of Science, Business Management
The Florida State University
Tallahassee, Florida
1990 - 1994
Certification
Essentials of Human Resources Management
Institute for Applied Management and Law, Inc. (IAML)
Newport Beach, CA
August 2008
Employment Experience
2006 – 2010 Comcast Corporation
Philadelphia, PA
Human Resources Manager Memphis, TN
•Managed and developed a HR recruiter and two HR generalist to become proficient in the areas
of recruitment, benefits administration, worker's compensation, and employee relations.
•Provided HR support for 3 Directors, 5 Managers, 15 Supervisors and 250 employees for the
Engineering, Technical and Customer Care departments.
Accomplishments:
•Implemented the Call Center Account Executive scorecard for all call center employees to
increase productivity and accountability.
Acted as interim Human Resources Director after the merger between Time Warner Cable and
Comcast Cable.
2002- 2006 Circuit City Stores, Inc. Richmond,
VA
District Human Resources Manager Memphis, TN
Communicated direction to 2 districts, 16 locations in 5 states, 80 managers and 480
associates in the areas of staffing, training, scheduling and associate relations issues.
Managed fact finding investigations of harassment and associate relations issues to
determine employment status.
Accomplishments:
Implemented Store Management involvement in succession planning for each location to
ensure staffing needs were met.
Acted as interim Regional Human Resources Director in two different regions while the
positions were opened. Offered two Regional Human Resources Director opportunities within a
12 month period.
District Human Resources Manager Dallas, TX
Communicated direction to 3 districts, 30 locations, 150 managers and 900 Associates in
the areas of staffing, training, scheduling and associate relations issues.
Managed fact finding investigations of harassment and associate relations issues to
determine employment status.
Accomplishments:
Implemented a 24-48 hour response time frame on all calls.
Directed a weekly conference call to discuss global issues and provide updates to ensure
adherence to company polices.
Corporate Human Resources Manager Richmond, VA
Planned a performance review process and the re-organization strategy with Senior
Management for the Merchandising/Marketing department.
Conducted fact finding investigations of terminations of field and corporate associates prior
to the case reaching arbitration or the legal team.
Accomplishments:
Execution of the performance review process that provided an objective approach to re-
organize the department on a performance basis.
Completed investigations with strong documentation and an allowance of a 5% escalation
rate to arbitration.
1997-2002 Toys “R” Us, Inc. Paramus,
N.J.
College Relations Manager McDonough, GA
Built relationships with 14 universities from New Jersey to Florida.
Managed a recruiting process that generated 90% of the college candidates for all of the “R”
Us businesses.
Accomplishments:
Selected as an Advisory Board Member at USC and FSU.
National Retail Advisory Board Member – University of South Carolina
College of Human Sciences Development Board – Florida State University
Spoke at each university business/retail class or dinner at least twice per year to continue
the company-student-school relationship. Maintained a minimum of 3 full interview
schedules per college per semester.
District Human Resources Manager McDonough, GA
Responsible for 2 districts, 25 locations, 75 managers and 750 associates in Georgia and
Alabama in the areas of staffing, training and associate relations.
Managed fact finding investigations of harassment and associate relations issues to
determine employment status.
Accomplishments:
Provided monthly training classes to management in the areas of harassment
investigations, recruitment, diversity and conflict management. Increased knowledge of
managers to assist and train store teams in these areas.
Certified every Store Director to train and develop new and existing managers in the district
and region. These stretch assignments increased internal promotability by 90%.
Regional Recruiting Manager McDonough, GA
Developed and implemented a succession plan book that provided a 90% internal
promotion rate.
Selected top interviewed candidates for hiring in 4 districts, 40-45 locations with store
management candidates.
Accomplishments:
Promoted 90% of internal managers in the region due to the creation and implementation of
my succession plan book idea.
Established a business partnership with my HR and DM peers to interview management
candidates and prepare a “bench” with a hiring rate of 80%.
National Recruiting Manager McDonough, GA
Recruitment for all levels of field management for 3 divisions in the Mid-Atlantic and
Southeastern states.
Trained diversity leadership classes with new and existing managers.
Accomplishments:
Produced a 95% turnout rate of staff to attend recruitment events and a standard of 3 full
schedules of interviews per career fair.
Selected by the company to become a diversity train the trainer.
Regional Assistant Human Resources Manager Lee Summit, MO
Responsible for 5 districts, 50 locations, 150 managers and 1000 associates in 8 Mid-west
states in the areas of staffing, training and associate relations.
Conducted monthly audits with the store teams to ensure follow up on hourly performance
reviews, minor violations and personnel files.
Accomplishments:
Structured a recruitment system that allowed trained Store Directors to interview candidates
then forward them to HR and DM for the hiring decision.
Trained a manager in each district to conduct audits and review with the team to ensure
understanding prior to a district visit.
Distribution Center Human Resources Manager Duncan, SC
Supported 2 shifts of 6 managers and 100+ associates in associate relations,
compensation, benefits, staffing, training, safety and the evaluation process.
Established an Associate Appreciation Day program to recognize associates monthly.
Accomplishments:
Conducted orientation and training classes for each shift to ensure strong relationships.
The monthly Associate Appreciation Day became an immediate moral booster that
decreased associate relations calls.
Professional Activities
•Women in Cable and Telecommunications (WICT) member
•Society for Human Resource Management (SHRM) member
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