Customer Service Engineer

Michael J Burt

* **** *****, ****** ***** Margarita, CA 92688 949-***-****

******@*******.***

OBJECTIVE:

To find a drafting/design position where I can utilize my

experience and managerial skills.

EXPERIENCE:

Department Manager

October 2010 to Current Kohl's, Ladera

Ranch, CA

.Supervise day-to-day operations of the store.

.Supervise up to 20 employees.

.Supervise and run the truck unload process and the replenishment

processes.

.Coordinate and distribute tasks among employees

.Train employees in a controlled environment

.Deliver customer service and cashier duties

.Maintain department appearance

Fluor Corp. [Separated into Projects]

Piping Drafter I & II

(March 2007 to January 2008) Fluor Corp., REC, Moses

Lake SGS

Aliso Viejo, CA

Assigned to Area 11: By-Products.

Chief duties include:

.Routing pipe in PDS to By-Products equipment within a moderately

complex steel support structure.

.PDS modeling of steel structures and minor design of pipe supports and

pipe guides.

.PDS modeling of various types of equipment; By-Product Scrubber,

Tanks, Pumps, Knock-Out Drums, Scrubber Venturis, and Scrubber Spray

Towers.

.Producing, editing, reviewing, and printing isometrics.

.Producing plan drawings.

.Coordinating piping interface points with vendor.

.Researching and retrieving REC's archived documents.

.Setting up and maintaining equipment files.

.Help developed plot plans for a major power plant in Norway.

Piping Drafter III / Piping Field Engineer / Systems Turnover Engineer

(January 2008 to December 2008) Fluor Corp., REC, Moses Lake

SGS

Moses Lake, WA

Assigned to Night shift on 3.0.

Chief duties included:

.Witnessing pneumatic, hydrostatic, and blowdown testing at night with

REC

.Line Punching; Walking down lines and systems

.Walk down systems for Mechanical completion

.Creating and submitting Field Revs

.Creating and maintaining FI's and RFI's

.Preparing punch lists on completed systems

.Interacting with Field Engineers and Client representatives to solve

problems in the field

.Interacting with Mechanical contractors for areas 11 and 12; Harder

and Haskell, and all sub-contractors

.Yellowing off P&IDS

.Walk site to insure all health and safety issues are being followed

and addressed

Piping Drafter III

(December 2008 to July 2009) Fluor Corp., TOTAL Port

Arthur Deep Conversion Project

Irvine, CA

Assigned to Coker Unit.

Chief duties include:

.Routing pipe in PDS to equipment within a moderately complex steel

support structure.

.PDS modeling of steel structures and minor design of pipe supports and

pipe guides.

.PDS modeling of various types of equipment; Pumps.

.Producing, editing, reviewing, and printing isometrics.

.Producing plan drawings.

.Coordinating piping interface points with vendor.

.Researching and retrieving Total's archived documents.

.Setting up and maintaining equipment files.

TRAINING:

PDS Equipment, PDS Piping, SmartPlant, ITMS, AutoCad (13yrs),

Microstation, OptimEyes, QuickPlant,

Fluor Piping Design; Phases I, II, and III.

EDUCATION:

Senior in Business Management & Business Marketing, Bachelors

Programs, University of Phoenix

Associates of Arts Degree, Drafting Technologies, Irvine Valley

College

PREVIOUS EXPERIENCE:

Cashier

Home Depot, Moses Lake, WA

February 2010 to April 2010

.Deliver customer service and cashier duties

.Front End awareness

Department Manager

November 1999 to March 2007

Mervyn's, Foothill Ranch, CA

.Supervised day-to-day operations of the store.

.Supervised 90 employees.

.Participated in hiring and training of employees.

.Evaluated and delivered employee reviews.

.Developed procedures to improve customer service and increase sales.

.Maintained departments appearance.

REFERENCES:

Available upon request.

Contact this candidate