Sales Customer Service

bryan hurley

**** ******* ****** *** *****, CA

*2105

Cell: 619-***-****

Email: *****.*.******@*****.***

Target: sales, Marketing, analytics, project management

Proactive professional who is eager to use skills in systems, sales and

project management.

Known as a tenacious, outgoing, high-energy self starter with exceptional

project management and communication skills. Able to manage timely and

cost-effective completion of multiple projects. System savvy with sound

financial knowledge. Team player that is capable of working independently

in a goal oriented business environment. Proven leader with ability to

motivate others and encourage peak performance.

Skills include:

Project Management Database Reconciliation Issue Resolution

Process Technical Support Relationship

Design/Documentation Building

Customer Service Training / Presenting

PROFESSIONAL EXPERIENCE

ResMed Corp. 02/07 - Present

Sales Analyst

. Took guidance from Sales and Marketing VPs to help create a full suite

of reports to guide teams on metrics ranging from customer trending,

territory ranking, product traction and profitability. Created reporting

for Sales and Marketing programs including the sleep lab rental program,

drop ship initiative, internet customer success, online store and more.

. Work with Sales Operations, Marketing and other internal departments to

assess traction and analyze results of rental program, product specials

and sales spiffs, added sales territories and other key initiatives.

. Trained Americas Sales Team and all internal users of Cognos 7 and Cognos

8 databases. Achieved results of maximizing system to create users who

are self-sufficient in developing and running analytics.

. Became a primary contact for helping solve Cognos BI issues. Determined

whether each opened case was a user error, security issue, cube issue,

etc. Worked in conjunction with BI team to test proposed solutions to

problems.

. Primary liason between Sales, Marketing and IT to drive, steer and

prioritize BI projects such as Cognos 10 upgrade and integration of

Oracle, Cognos and Salesforce.com.

. Integral part of the design, building, testing and deployment of Cognos 8

Windshields, Dashboards, and scheduled reports. Tested data, layout and

functionality of new OIC (Oracle Incentive Compensation) cube. Ensure

data integrity and optimal cube design for desired metrics.

. Manage recurring and ad-hoc reporting needs for the Americas Sales Team

and ResMed's Product Managers. Queried data from Cognos (primarily

Order Entry, Accounts Receivable, and Oracle Incentive Compensation) and

Oracle to create reports. Analyzed advanced financial models for

profitability, President's Club and Run Rate traction.

. Responsible for analytics for Field Sales team responsible for 55% of

company's Americas revenue.

bryan hurley

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FIRST ADVANTAGE CREDCO 01/06 - 12/06

Data Analyst

. Montiored department queue to ensure all projects were addressed in

timely manner. Executed projects pertaining to mass account

modification, customer research and pricing updates.

. Coordinated meetings with upper management to plan short and long-term

projects involving thousands of accounts and multiple departments.

. Liason between IT and Data Analysis to ensure SQL scripts were executing

desired plan.

HARRAH'S RINCON CASINO 07/05 - 10/05

Data Analyst

. Gathered and analyzed data from CMS database to assess profitability of

casino floor plan layout. Determined whether floor space should be

designated as certain type of gambling space (slots, high level card

games, etc.) or restaurant expansion space.

. A primary analyst for assessing feasibility of casino promotions,

specifically with regard to national "high-roller" group visits. Tracked

profitability of group visits as well determining future invites based on

current trip revenue versus expenditure.

SAN DIEGO COUNTY AIR POLLUTION CONTROL DISTRICT 10/00 - 07/05

Junior Data Analyst/Student Worker - Meteorology Division

. Maintained Meteorological database by compiling relevant weather data

used in county and national government reporting.

. Constructed regression equations used in forecasting official county air

pollution levels.

EDUCATION

Bachelor of Arts in Economics - University of California, San Diego (2005)

Courses included Accounting, Finance, Econometrics and Statistics. 3.5

GPA within major.

Computer SkillS

. Superuser of Cognos (versions 7 and 8, full suite), Oracle, Oracle

Discoverer and MapPoint.

. Extremely skilled in Microsoft Suite, especially Excel, Word, Outlook and

PowerPoint.

. Consistent user of case traction via ServiceNow.

. Familiar with creating/modifying reports in Access and SPSS.

Contact this candidate