Administrative Assistant Customer Service

Resume for Esther Leveille Page *

*** **** ******, #*

Hudson, MA 01749

978-***-**** - Home

Objective: Diligent, resourceful and efficient administrative professional

seeking

role as valued associate of thriving industry

Professional Experience:

Abbott Personnel, Boston, MA - Contract Assignment

2009

- Performed data entry and research support for university's fundraising

and development group

Sepracor Inc., Marlboro, MA - Research-Based Pharmaceutical Manufacturer

2004 - 2007

Contract Operations Coordinator

. Provided customer service and product rebate utilization processing

in Access database

for 600 member pharmacy contract program

. Data importation of Excel templates and generation of weekly check

requests with appropriate signatures

for submittal to accounts payable department for payment reimbursement

. Creation of monthly Access and Excel reports of dollars and

utilization for upper management

. Internal liaison with upper management, Sales Ops, Legal, Accounts

Payable and Marketing Departments

. Coordinated processing of new member applications and contract

agreement execution

. Responsible for maintaining industry compliance and contractual

policies and standards

. Utilized Oracle database to input payment data such as effective

dates, drug status, and demographics

for hospital book of business discounts and external liaison to group

purchasing organizations

Contract Assignments

Staffing Solutions, Inc., Boston, MA

2003 - 2004 1. Sepracor, Inc., Contract Operations Assistant

2. Medical Palm Pilot Software Firm, Sales Assistant,

- Customer support, reception, telephones

- Coordinated mailing projects/mail merge/Excel

Snelling Staffing, Worcester, MA

2002

Medical Supply Provider / Receptionist / Administrative Assistant

Telephones and reception / Liaison to staff in field / Mail distribution

Travel Consortium, Framingham, MA

2002

Administrative Assistant to President and Director of Marketing

. Processed commissions for members and vendors in Excel

. Maintained Access database, created reports and queries

. Prepared commissions and expense reports in Excel

. Managed marketing and mailing projects using Publisher

. Coordinated shipment of trade show materials

. Made travel arrangements, ordered office supplies

. Invoiced members for dues and discounted envelope program

.

Start Up Software Company, Framingham, MA

Administrative Assistant / Receptionist 2001

. Front desk reception and telephone management

. Supported upper management, accounts payable, human resources and

software/hardware consultants

. Maintained Access database of computer inventory, utilized Excel,

Word, Outlook and other software

. Operated business card scanning software to manage business leads for

marketing department

. Coordinated computer shipments with UPS

. Ordered office and food supplies

Resume for Esther Leveille Page 2

Hano Business Forms, Inc., Framingham, MA 1994 - 1996

Regional Office of Business Forms Manufacturer and Distributor

Administrative Assistant / General Manager & Sales Department

. Performed word processing of letters, memos

. Obtained price quotes from business form vendors per specifications

. Expedited orders for shipment, Generated sales reports

. Telephones, reception, FedEx, office supplies, office equipment

maintenance

Education: Dean College and Newbury College

Completed general studies and business courses

Coursework: MS Office: Excel, Access, Word, Outlook, and PowerPoint

Veteran: U.S. Navy

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