Manager Customer Service

Tamara Hester

**** ******* *****, ***** ***, CA *2701 ? 714-***-**** ? ********@***.***

Objective

To obtain a position in which I can utilize my experience and strong

management skills for the betterment of the company.

Skills

. Excellent customer service

. Experienced in MS Office Suite and QuickBooks

. Great communication skills

. Follows directions well

. Strong leadership abilities

Professional Experience

Office Manager

. Managed staff, preparing work schedules and assigning specific duties

. Established and implemented departmental policies, goals, objectives,

and procedures while conferring with organization officials and staff

members

. Determined staffing requirements, interviewed, hired, and trained new

employees while managing personnel processes related to human

resources

. Prepared billing statements and prepay outgoing letters

. Tracked and monitored daily reports, weekly account payable and

balancing budget reports

. Incorporated budgeting and control, including accounts payable

maintaining accurate books

Executive Assistant

. Preformed outgoing collection calls and received incoming calls in a

professional manner

. Arranged legal correspondence between clients and attorneys

. Performed general office duties, such as ordering supplies,

maintaining records management database systems and performing basic

bookkeeping work

. Prepared and processed legal documents and papers, including

complaints

Senior Account Manager

. Prepared, examined and maintained account executive files and other

financial reports to assess accuracy, completeness, and conformance to

reporting and procedural standards

. Maintained a strong pipeline and maximum filings per month to meet

territory goals

. Built strong rapport and relationships with clients while

corresponding daily with brokers

Graphic Artist

. Created designs, concepts, and sample layouts based on knowledge of

layout principles and esthetic design concepts

. Developed graphics and layouts for company product illustrations, and

logos

. Prepared illustrations or rough sketches of material, discussing them

with clients and supervisors while making necessary changes

. Maintained archive of images, photos and previous work products

Employment History

C&C Signs

Garden Grove, CA

Administrative Assistant

2011 - present

Clarke & Associates Santa Ana, CA

Office Manager/ Graphic Artist 1991-2004; 2009-

2010

Citrine Investment Group Fountain Valley,

CA

Executive Assistant 2008-2009

Nationstar Mortgage Laguna Hills, CA

Senior Account Manager 2004-2007

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