Customer Service Sales

Alisha Cooper

***** * ***** ***** **

Garden City

Missouri.

64747.314-***-****

Email: ********@*******.***

Profile

I am an extremely goal orientated person, who is not only

loyal,and friendly, but I also enjoy working with others.

Even though, I have an extensive amount of experience in

the Customer Service industry, I always look forward to

learning new skills. Although I work well on my own, and

find great accomplishments in the things I can do as a team

as well. I am looking for a position where I can not only

excel, but where I can also develop my current skills to best benefit my

employer.

Education

University of Central Missouri Warrensburg Missouri

Currently enrolled for Bachelor of Education (2007 - Present )

Lees Summit High School Lees Summit Missouri High Scool Diploma (1999 -

2003 )

Work Experience

Sutherland Global Services, Technical Support Associate (July 2009 to Dec

2010)

Inbound Technical Support

Reconcilliation of accounts

Repair of internet connection

Report support from home

Radio Shack, Sales Associate ( Mar . 2008 - Aug . 2008)

. Converting a non cell phone sale into a cell phone sale

. Collecting payment for bills

. Correcting customer accounts and making adjustments

. Activating cellular lines

. Deciphering customers needs and directing them in the right manner

Convergys, Customer Service Agent ( Aug . 2004 - Jul . 2005)

. Resolved Customer billing . Ran Credit Checks . Changed Rates in Billing

AT&T, Customer Service Agent ( Jun . 2002 - Dec . 2003)

. Trained in a world class customer service center

. Placed outbound calls, overcame objections to products

. Received inbound calls, resolved billing

. Managed multi-line phone system

. Worked on several custom computer systems

simultaneously . Maintained a rigidly high sales objective

Additional Skills

Skills:

. 55 WPM . Detail Orientated . Proficient in Word as well as Excel . 10

key

Achievements

. High Ranking in Cell phone sales with Radio Shack

Reference

References Available on Request

Proficient at Microsoft XP and Microsoft Excel

Contact this candidate