Administrative Assistant Customer Service
Resume:
AMY KARAS
Myrtle Beach, SC
*********@*****.***
Summary
An experienced professional who consistently exceeds job requirements, meriting greater
responsibility and promotion. Works well under stressful conditions, exercising prudent judgment
and sound decision making skills based upon experience; organization and efficiency, and
strong work ethics. Self-starter, well-organized, detail-oriented, excellent oral and written
communication skills, and able to work in a fast-paced environment while managing multiple
assignments.
Areas of Expertise
Customer Service
Shorthand - Stenotype (120 wpm)
10-Key
Internet
QuickBooks
Microsoft Office Suite 2007
Adobe PageMaker 6.0
Corel W ord Perfect 2000
Medical/Legal Terminology
Typing (70 wpm)
Career Preparation
02/10 – 06/10
Ashworth College
Paralegal Certificate June 2010
At Home Professions 01/04 - 4/04
Medical Billing
Training At Home
Park's College - Tucson, Arizona 1992 - 1996
Associates Degree in Court Reporting September 19, 1996
Internship at Arizona Superior Court June - August 1996
Work Experience
05/2011 – 07/2011
Frederick Law Office
Office Assistant
Full-time responsibilities included answering multi-line phone system, filing, faxing, legal
transcription, prepared affidavits, closed legal files using defenderData, and scanned old files
into computer system.
02/01/01 – 08/20/10
R.A. Alcala' & Associates, Inc.
Consulting Electrical Engineering
Administrative Assistant
Full-time responsibilities included marketing (prepared Firm responses to RFI’s/RFP’s requests
from State, City, and County agencies, solicited other firms for teaming possibilities, provided
our Firm information such as resumes and firm experience when requested by clients, etc.),
Certificate of Insurance requests, collections (emailing and calling clients regarding invoices
that were +90 days past due), transcribed dictation, answering phones, filing, typing
correspondence (memos, letters, fee proposals, etc.), faxing, copying, Internet research,
ordering supplies (inventory), scheduling (meetings, travel, etc.), and backup AP/AR. Also
assisted in the hiring process, orientation, and termination/exit interviews.
AMY KARAS
Myrtle Beach, SC
*********@*****.***
Restructured all collections procedures, which in the first year of the modified procedures
in place resulted in collecting over $200,000.00 in past due accounts receivables. This
also resulted in the firm’s first Christmas bonus for all employees in 5 years.
Restructured all marketing procedures, which in the first year of the modified procedures
in place resulted in five (5) new clients and 10 new projects worth a total of $525,000.00.
TeleTech 09/00 - 02/01
Customer Care Representative
Full-time responsibilities included assisting UPS customers with ordering supplies, shipping
packages, and provided locations of the closest UPS drop off locations near them.
First Data Corporation 02/22/99 - 09/00
International Directory Assistance Operator/CSR
Full-time responsibilities included locating phone numbers in the United States and across the
country for customers in the United Kingdom.
Bonded Collections 02/97 - 02/98
Sales
Full-time responsibilities included assisting vice president, entering investigation information
into database (data entry), faxing, copying, and typing correspondence.
Professional Resume 07/92 - 09/96
Administrative Assistant
Full-time responsibilities included answering phones, typing resumes, faxing, copying, filing,
etc.
Contact this candidate