Sales Customer Service

Jessie A. Goin

**** *. ****** ** . ******, CO . *0211

303-***-**** . *******@*******.***

Administrative/Account Management Professional

Accomplished administrative professional with experience in clerical

services, including; customer service, records keeping, schedule managing

and data entry. Proven ability to multi-task and time manage under high

stress conditions. Demonstrated ability to apply customer needs analysis

and create loyal customer relationships through customer satisfaction

skills. Employs abilities to proficiently problem-solve on a daily basis.

Expertise:

. Excellent written and verbal skills

. Superior interpersonal, communication, and organizational skills.

. Relationship building with individuals at all levels of organization

. Proven ability to juggle multiple assignments and achieve high

performance

. Strong time management and clerical skills

Professional Experience

District Sales and Account Manager . Colorado/New Mexico . Sept 2009-

current

Collette Vacations, Explorations, Collette Family Vacations, Smithsonian

Brands

Self managed position, requiring; setting and managing daily client

appointments and appointment follow up, meetings with customers at all

levels of organization from entry level to executive. Educate customers on

company regulations and procedures, including customized presentations.

Arrange meetings, conferences and webinars with internal office

departments. This position requires strong clerical organization,

including; data entry, client records, file keeping, client history and

business potential recording, as well as keeping individual account and

territory reports. Maintaining expense and sample budget. Appropriately,

delegating company resources; marketing budget, promotional material and

office supplies. Requires strong detail orientation with good follow

through skills, as well as excellent time management, self-motivation and

multi-tasking capabilities.

Territory Manager . Seattle/Tacoma, WA . July 2007-June 2009

Shaw Industries Inc. International $6 Billion manufacturer and distributor

of flooring products

Grow sales of Shaw Industries' Queen division, including both residential

and commercial products throughout the South Seattle metropolitan area.

Develop and grow both new and current customer relationships by maintaining

a regular presence and influence with customers. Analyze trends and sales

results, determine appropriate merchandising mix, and create product

display placement to maximize sales opportunities. Develop and renegotiate

continuance contracts with large clients, including successful

renegotiation/renewal of alignments with Shaw Industries. Great use of

Microsoft applications Excel, Word, Outlook, Lotus Notes, and PowerPoint.

Strong clerical requirements, including; client records, phone and in

person follow up, coordinating administrative efforts between the outside

position and office team.

Jessie Goin . Page 2 . *******@*******.***

.

Education

Bachelor of Science, Psychology/ Business 2007

University of South Dakota, Vermillion, SD

Successfully completed coursework in Industrial and Organizational

Business, Medical Terminology, Administrative Business, Finance and

Marketing.

. Worked 40 hours weekly to support education

. Cumulative GPA 3.6

Shaw Industries Learning Academy Sales Training

Intensive 4 month training program as well as several extended learning

seminars and boot camps

. Selling Power Magazine's Top 100 Training Programs in the Nation

Affiliations and Volunteer Work

Colorado Youth at Risk

Big Brother Big Sister Program, Pierce County

Children's Home Society

Minnehaha Elementary Mentor Program

Contact this candidate