Sales Customer Service

Erik B. Sherman

**** ***** ****** ****** # *** Hanover, MD 21076 . C: (770)-313

-1515. E: ***********@*****.***

Professional Objective:

To obtain a position in a challenging team-oriented environment that will

allow me to utilize my sales, management, and negotiation skills.

Experience:

AT &T Advertising Solution, Media Consultant 2010

- 2011

Towson, MD

. Consulting with existing clients to assess their needs, sell new

programs, protect and increase existing advertising, and minimize

decreases and cancellations

. Working with the internal creative team to ensure that the final

advertising product meets customer expectations for quality and

content

. Visiting client business locations to obtain critical information

about client markets and challenges to develop sales strategies for

the client

. Monitoring the progress of the clients advertising efforts to ensure

effectiveness and providing guidance on the necessary strategy

adjustments

. Demonstrating the value of digital advertising to new and existing

customers through face-to-face contact with clients

. Creating extensive proposals to new and existing prospects for the

acceptance of new products

Comcast Communications, Outside Sales Representative 2009 -

2010

Largo, MD

. Acquire new/upgrade current subscribers by conducting door-to-

door canvas, appointment/referral solicitation in assigned territory

. Prepare and execute sales application, arranging installation,

collect/ remit revenue and equipment

. Sales at the customer contact level to ensure high quality

performance

. Develop strategic sales opportunities for direct sales reports

to take back to client base

. Forecast monthly goals to management team to maximize sales-

generated numbers

. Review assigned territory, ensure dwelling units are contacted

on prescribed periodic basis

. Identify and qualify customer's based on credit score and

previous customer history

. Contact subscribers pending disconnects, change of service or

follow-up on installations

Bank of America, Small Business Relationship Mgr

2008 - 2009

Somerville, NJ

. Provide business/consumer financial products and services to

small business and consumers

. Identify/qualify business owners on personal credit scores

and previous business management

. Serve as resident expert for Small Business products,

services and strategies in a banking center

. Open deposit accounts; take loan applications; handle

customer service requests, sales support as needed

. Conduct monthly sales forum between sales team and customer

base for business development

. Expanded territory to help grow the market base through

referrals and marketing

. Small Business specialist, received additional small

business product knowledge training

. Build/sustain relationships with customers, especially small

businesses

Cintas Corporation, Sales Representative

2007 - 2008

Union, NJ

. Prospected new business by cold calling in designated areas

. Set appointments for new business on designated days for a period

of four hours each

. Worked to exceed weekly sales goal of $185, by averaging $213

. Sales at the customer contact level to ensure high quality

performance

. Assisted management team in the development of new business

relationships

. Facilitated weekly sales training for new sales representatives

. Assisted service sale representative once a week in power adds

Lasik Vision Institute, Surgery Sales Representative

2006 - 2007

Hanover, MD

. Performed patient care and clerical activities for department

. Acted as a liaison between physician and patient; answer/screen

telephone calls

. Ensured referrals were in order and assists patients in completing

necessary forms

. Trained new employees in office policies and procedures

. Prepared charts for new patient for clinic visits

Erik B. Sherman

2104 Piney Branch Circle # 320 Hanover, MD 21076 . C: (770)-313

-1515. E: ***********@*****.***

Verizon Wireless, Assistant Manager of Retail Sales

1996 - 2006

Georgia & Maryland

. Developed enthusiastic and professional retail sales team; assisted

manager with performance evaluations and motivation activities

. Promoted superior customer service; maintained

merchandising/operations standards; met and exceeded goals

. Conducted interviews for potential new hires

. Assisted management team in the development of new business

relationships

. Monthly training on brand promotional strategies, selling tools and

how to deliver solutions in the marketplace

. Implemented new business programs to increase growth at the point-

of sale

. Managed team of eleven employees at the Gwinnett store and kiosk;

averaged 550 cold calls weekly; achieved 40% new customer rate

. Exceeded personal sales quota 16 out of 19 times throughout

tenure as assistant manager, while managing the two store locations

Education: Kean University Union, NJ

Bachelor of Arts in Political Science

May, 2007

Football Team (1992-1995) - Captain (1994-1995)

Organized and facilitated Big Brother program

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