Customer Service Sales

Erica Rafus

**** ***** ***** **

Hadley, NY ***35

518-***-****

*******@*****.***

Education:

Plattsburgh State University Plattsburgh, NY 2010

Bachelors of Arts, English

Relevant Courses:

Expository Write

Composition Skills for Teachers

Fundamentals of English Language Arts

Literary Study I & II

Experiences:

Macerich Company Saratoga Springs, NY September 2010 -

Present

Guest Service Supervisor

. Supervising Guest Service Representatives and kiosk.

. Assisting Wilton Mall guest with information regarding the Town

Center.

. Updating daily and monthly paperwork regarding gift card sales.

. In charge of gift card sales, consumer and corporate.

. Handling cash daily from gift card sales.

Payless Shoe Source Saratoga Springs, NY May 2010 -

September 2010

Assistant Manager

. Provide customer service to each and every customer.

. Deliver accurate information about product in the store.

. Direct associates daily.

. Responsibility in opening, closing and managing finances of retail

store.

Aeropostale Saratoga Springs, NY April 2008

- May 2010

Sales Associate

. Customer service skills

. Represented strong knowledge of inventory.

. Managed inventory coming into store.

. Assistant managers in opening/closings and handling cash daily.

Additional Skills:

. Knowledge of Microsoft Word, Microsoft Excel and PowerPoint.

. Ability to work multiple phone lines.

References:

Sean Clairmont

Aeropostale Store Manager

************@*****.***

518-***-****

Karen Izzo

High School Guidance Counselor

********@*******.***

518-***-****

Sharon Rajczi

Personal Reference

E-mail: N/A

1519 South Shore Rd

Hadley, NY 12835

518-***-****

Contact this candidate