Quality Control Customer

O wusu A. Duah

*****.*.****@*****.***

Present Address: Permanent Address:

* **** ** *** * 3436 Edson Avenue

Buffalo, NY 14228 Bronx, NY 10469

347-***-**** 347-***-****

ED UCAT ION University at BUffalo

State University of New York

B.S: Accounting M ay 2011

M inor: A frican American Studies

BUFFALO STATE COLLEGE

State University of New York

B.S: Finance M ay 2012

EXPER I ENCE Bank of America – P rocess Support Associate

• Provides assistance and support to Customer Relation Managers and

U nderwriters

• Ensures Customer Relation Managers has acquired all the appropriate

documentation from borrowers.

• Compile and submit a complete loan modification application to the

U nderwri ting team for review and decisioning

• Requests and review necessary investor approvals and submit a

complete application to underwri ting.

BANK OF AMERICA – MORTGAGE SERVICING SPECIAL IST I

• Assisted borrowers experiencing financial difficulties with their

delinquent home loans

• Supported the servicing of mortgage loan modification

• Monitored borrowers mortgage payment and researched fees due to the

bank

• Discussed financial and payment information with borrowers to ensure

t imeliness of mortgage payment.

• Approved and declined borrowers for a permanent loan modification

• Performed quality control on declined loans.

D awbay Global Investment Club - Partner

• Analyze and discuss global economic t rend changes and effects on asset

p rices

• Conduct research to identify and select securities with solid

f undamentals for club portfolio

• Organize personal finance discussions at church

• Wri te and distribute newsletters and meeting agendas to club members

Affiliations U N I VERSI TY AT BUFFALO ACCOUNT I NG ASSOCIAT ION, P H I ETA

S IGMA, GSU, SOM MA

COMPUTER

S KILLS E xcel, ACL, Access, M icrosoft Dynamics, Homesaver, AS400, Modification

Calculator

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