Manager Management

Carolyn Osmanski

**** **** **** ***** #* St. George, Utah 84770 435-***-****

*********@***.***

Objective

A Records Specialist position in the Substance Abuse field is where my

expertise is in right now. I am currently enrolled at University of Phoenix

Online Courses to obtain my Bachelors Degree in Human Service Management.

Once completion of my degree I would like to go into the field of Substance

Abuse Counseling and continue my education in the Masters Degree Program in

Counseling at University of Phoenix.

Summary of Qualifications

Skilled in the use of 10 key, skilled in the ability to establish

priorities, works independently, and proceeds with objectives without

supervision. Skilled and able to handle and resolve recurring problems.

Work Experience

Company Name: Southwest Behavioral Health Center

2007 to Present

Position: Substance Abuse Record Specialist

. Perform a variety of routine and complex clerical duties as needed to

assist in the maintenance of client records and information.

. Attend weekly Team meetings and assist with teaming clients by

projecting documentation for each case, providing feedback on missing

elements, etc. Input all Team-related data, provide Case Lists to

Teams needing initial presentation sheets and tracking of

reviews/closures, etc., for Teams.

. Receive and forward terminations, change forms, and client caseload

reports. Complete a random records audit weekly for programs

designated and report results to the Records Coordinator.

. Coordinate with the Center Privacy Officer regarding HIPAA privacy

questions and provides HIPAA privacy information to clinical staff as

the need arises.

. Coordinate quarterly Peer Review audits; provides training on record

documentation for new therapists; informs staff of any new information

needed to insure proper charting; assist with preparation for any

audits conducted by outside agencies/funding sources.

. Run reports and distribute them to clinical staff weekly. Assist

clinical staff in correcting errors found on reports, and provide

feedback to clinicians when questions arise to ensure compliance with

record keeping.

. Coordinate and prepare all requests for the release of client records.

. Act as back up to perform initial intake for new clients, and fill in

at the front desk when needed.

Company Name: Inns at Entrada Resort

2005 to 2007

Position: Housekeeping Supervisor

. Clean rooms, hallways, lobbies, lounges, restrooms, corridors,

elevators, stairways, locker rooms and other work areas so that health

standards are met.

. Clean rugs, carpets, upholstered furniture, and/or draperies, using

vacuum cleaners and/or shampooers.

. Move and arrange furniture, and turn mattresses.

. Disinfect equipment and supplies, using germicides or steam-operated

sterilizers.

. Wash windows, walls, ceilings, and woodwork, waxing and polishing as

necessary

. Replenish supplies such as drinking glasses, linens, writing supplies,

and bathroom items.

. Remove debris from driveways, garages, and swimming pool areas.

. Keep storage areas and carts well-stocked, clean, and tidy.

. Observe precautions required to protect hotel and guest property, and

report damage, theft, and found articles to supervisors.

. Assign duties to other staff and give instructions regarding work

methods and routines.

Company Name: Health Deli (Vegetarian Restaurant)

2004 to 2005

Position: Cook/Cashier

. Consistently comply with our standard portion sizes, cooking methods,

quality standards, and kitchen rules, policies and procedures.

. Complete opening and closing task checklists.

. Prepare, portion and stock daily pars as identified on the Daily Prep

List.

. Use the standard recipe card for preparing all products.

. Portion food products for execution according to standard portion

sizes and recipe specifications.

. Execute and plate hot and cold menu items as ordered.

. Follow proper plate presentation and garnishing for all dishes.

. Safe and sanitary operation of range, griddle, ovens, and all other

kitchen equipment.

. Stock and maintain adequate levels of food product at line stations.

. Handle, store and rotate all products properly.

. Maintain a clean, organized and sanitary kitchen including prep

tables, counters, shelves, range, griddle, ovens, refrigeration

equipment and all other work area components.

. Maintain adequate levels of kitchen and cleaning supplies.

. Inform Owner/Manager immediately of product shortages.

. Promptly report equipment and food quality problems to Owner/Manager.

. Wash and store all tableware and kitchenware. Load, run and unload

dish machine.

. Maintain adequate levels of clean tableware for dining room and

kitchen.

. Perform other duties as assigned by the Owner/Manager

. Comply with all company policies and attend all scheduled employee

meetings.

Education

A.A. Human Service Management, University of Phoenix, Axia Online May

2008 to May 2010

. Degree Description: Skills for learning, Contemporary Business,

Critical Thinking Effective Essay Writing, Research Writing,

Introduction to Psychology, Cultural Diversity, Environmental

Science, Religions of the World, Introduction to Behavioral Science,

Nutrition, Human Services in the United States, Ethical Issues in

Human Services, Algebra 1A, Algebra 1B, Program Planning & Grant

Proposal Writing, Human Services Administration, Foundations of the

Criminal Justice System, Public Policy Development, and Financial

Management.

. Program GPA: 3.37

B.S. Human Service Management, University of Phoenix, Online August 2010

to Current

. Degree Description: Introduction to Human Services, Communication

Skills, Management: Theory, Practice, and Application, Organizational

Behavior and Group Dynamics, Models of Effective Helping, Human

Lifespan Development, Critical Thinking: Strategies in Decision

Making, Case Management, Professional, ethical, and Legal Issues,

Quality Management and Productivity, Advocacy and Mediation,

Organizational Psychology, Technology, Cultural Diversity and Special

Populations, Research and Statistics, Building Community in

Organizations, Marketing, Program Design and Proposal Writing,

Financial Analysis for Managers, and Interdisciplinary Capstone.

. Current GPA: 3.38

Knowledge, Skills, and Abilities

I have considerable knowledge of the operation of personal computer, word

processor terminal, 10 key operation, basic accounting principles,

practices and procedures, interpersonal communication skills, telephone

etiquette, recording and filing procedures and methodologies, state laws

and regulations, data base management, statistics and mathematics. I have

the ability to communicate effectively, verbally and in writing, perform

basic mathematical calculations, operate standard office equipment, develop

effective working relationships with supervisors, fellow employees, and the

public, work independently and manage work assignments in a high

interpersonal contact environment.

Languages

English: Native language

Activities and Interests

My activities consist of spending time with my children, hiking, camping,

traveling, and music. My area of interests is the involvement with the 12

Step Communities and I have been for 6 years now. Within these past 6 years

I have held many service positions which are; Group Service Representative

(GSR), Chairperson, Secretary, Activities, Hotels and Hospitalities for our

area convention, Hospitals and Institutions (H&I), and Sponsorship. I

started taking in a twelve step meeting into Sunhawk which is a youth

facility that deals with substance abuse issues, I have been doing so since

August 2009, I still currently take that meeting into Sunhawk until they

close down on August 15, 2011.

References

Available upon request

Contact this candidate