Customer Service Administrative Assistant

Sharon Perry

*** ********** ***** ***** . *******, GA 30350

770-***-**** Home . 770-***-**** Cell

****************@*****.*** . http://www.linkedin.com/in/sjperry

SUMMARY

Accomplished Customer Service professional who effectively solves problems

and meets goals in a caring, resourceful manner. Adaptable to changing

business environments and able to learn the skills necessary to accomplish

department goals. Team player with exceptional interpersonal and

communication skills. Areas of expertise include:

. Customer Service

. Communication

. Conflict Resolution

. Facilities Management

. Administrative Support

. Shareholder/Investor Relations

. Transformational Organizations

EXPERIENCE

Mirant Corporation, Atlanta, GA, 2001-2010

Independent Power Producer, Corporate Headquarters

Administrative Assistant, 2008-2010

Administrative Assistant to Director of Procurement and Facilities

Management. Provided additional administrative support to Strategic

Sourcing department. Concurrently assisted Investor Relations by answering

shareholder phone line and emails.

. Independently managed Call Center and Service Center operations for

several months after corporate downsizing in 2008; maintained

productivity and excellent customer service.

. Assisted Investor Relations by answering average of 200-400 monthly

shareholder calls and emails. Acted as liaison between shareholders and

transfer agent, helping to resolve issues and address complaints.

. Developed shareholder communications, worksheets, and guidelines

following transitional periods, which enhanced shareholder understanding

and company perception.

. Recognized by management for dependability and willingness to accept and

complete additional tasks when needed and to consistently exceed

expectations.

. Selected by department Director for new role as Administrative Assistant,

while continuing to perform well in existing duties, demonstrating

management confidence and ability to assume additional responsibility.

. Collaborated with department management on employee morale building and

motivational projects.

SHARON PERRY 770-***-****) Page Two

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Senior Service Center Specialist, 2006-2008

Worked with a 2 person team providing Corporate Services support for

approximately 500 corporate and 1000 field employees. Managed call center

and service center operations. Recognized by management for

professionalism and excellence in customer service both internally and

externally.

. Provided day-to-day administrative support to Manager of Travel and

Office Services as well as Procurement, Corporate Services and Facilities

departments.

. Assisted with management of corporate card programs, including American

Express travel and procurement cards, and Marta cards. Assisted

procurement card administrator with audits.

. Selected by Investor Relations department to assist in providing

communications support to shareholders and financial business partners.

Managed shareholder phone line and email inbox.

. Chosen by management to handle highly escalated customer calls,

successfully defusing situations and identifying viable solutions.

Service Center Specialist / Administrative Clerk, 2001-2006

Participated with Corporate Services team in providing phone and office

support for Atlanta corporate office and field offices and plants.

Receptionist on Executive floor.

. Thorough and dependable team member, eager to learn and excel. After

becoming team lead, trained new receptionists and continually provided

updated company information.

. Routinely assisted Human Resources, Accounts Payable, and External

Affairs departments with special projects.

. Selected and trained by Investor Relations and Public Relations to answer

difficult calls during stressful situations, especially before and during

bankruptcy.

. Selected by management to assist Sitrick consultants with answering

bankruptcy Hotline phones immediately following Chapter 11 filing in July

2003.

EDUCATION

Associate of Arts, Dental Hygiene, Ohio State University

Columbus, OH

ADDITIONAL RELEVANT EXPERIENCE

Dental Hygienist in various dental offices in Georgia, including Atlanta.

Owner, Custom Frame Shop and Gallery.

TECHNICAL SKILLS: MS Office (Word, Excel, PowerPoint, Outlook); P-Card

audits (AMEX and BMO)

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