Customer Service Sales
Resume:
Carol L. Jones
***** ***** ******* **********, #****
Dallas, Texas 75243
********@*****.***
OBJECTIVE
Pursue a position in the healthcare industry utilizing my interpersonal, organizational and
leadership skills. Over ten years of solid customer service experience and the capacity to adapt
to varied concepts and assume new responsibilities.
PROFESSIONAL EXPERIENCE
MARKETING REPRESENTATIVE/PART-TIME CONTRACT
PNI Industries, Inc.
Liquid Love Hair Care Products, Dallas, Texas 2/10 to 4/11
Effectively raised public awareness about Liquid Love Hair Care Products through the
implementation of the product re-launch and marketing products which included B2P and B2B
sales.
• Significantly increased sales of Liquid Love Products by 250% through strategic outreach
plan to reintroduce new product formula to incorporate natural ingredients at tradeshows,
sales functions, and company-sponsored concert events
• Educated existing and potential clients and customers within the hair care industry of new
product image and benefits at various trade shows in Dallas, Houston and Atlanta
CLAIMS MANAGER
Cigna Insurance, Dallas, Texas 8/07 to 09/09
Interviewed claimants, authorized payments and managed short-term disability medical claims
within established guidelines in compliance with client insurance and government policies in a fast
paced environment. Provided superior customer service to a diverse clientele and members,
used critical thinking and problem solving skills to resolve claimant issues. Consulted and
reviewed claimant medical record notes with CIGNA nursing staff to fully access claimants
disability and medical procedures performed. Communicated with appropriate parties; i.e.
employers, members, physicians, medical authorities and other involved parties as needed.
• Responded to customer/member questions and issues in a timely fashion; met deadlines
and completed daily customer follow-ups.
• Sent correspondence, requested appropriate medical records for review to extend claim,
verify patients discharge to determine appropriate return to work date.
• Responsible for making initial claimant contact, obtained patients medical intake
information, verified insurance and properly code claims for processing.
• Also managed all NJ and NY statutory disability claims for the Dallas office.
Carol L. Jones-2
TECHNICAL RECRUITER/RESOURCE MANAGER
Adea Solutions, Irving, Texas 3/05 to 6/07
Managed, addressed and resolved IT consultants concerns and issues. Maintained compliance
documents for new hires and clients, weekly payroll, expense reports, headcount, assignment
forecast reports and remarketing consultants ending assignments. Organized travel and hotel
arrangements, luncheons, updated employee files, project assignments, and ordered equipment.
Distributed domestic and international technical recruiting team’s daily workload, recruited and
submitted qualified candidates for client job requirements, set-up pre-screening interviews via
career databases and social networks.
• Performed drug screenings and background checks
• Provided administrative support to Business Development Managers and Director of
Recruiting.
• Collected and submitted timecards to payroll via e-scan
• Composed and distributed inter-departmental memoranda (e-mail, documentary and voice),
ensuring timely delivery and receipt of important information.
SALES and MARKETING REPRESENTATIVE/CONTRACT
Already Gear Merchandising Company, Lancaster, Texas 4/04 to 3/05
Sold promotional marketing products to various companies and worked with the general public.
Conducted a detailed inspection of all orders ensure accuracy. Followed-up with clients for
customer satisfaction and potential new orders.
• Vender Contractor to Dallas Independent School District and other local school districts
• Performed daily invoicing of accounts receivable
• Made company bank deposits of funds received
EXCECUTIVE ASSISTANT/CORPORATE RECEPTIONIST/CONTRACT
Focus Communications & PR, Dallas, Texas 4/02 to 1/04
Provided executive administrative support to the president and marketing manager of PR firm.
Answered and properly forwarded incoming calls, took messages, and greeted guests.
Scheduled appointments, calendars, set-up conference rooms and managed interns.
Responsible for all daily operations of the office, ordered office supplies, collected accounts
receivable, made bank deposits and maintained confidentiality of sensitive information. Also
coordinated all company travel, meetings, receptions, luncheons and conferences.
• Participated in the development of client brochures and sales/marketing campaign strategies
on various projects
• Secured radio and television commercial time for clients
• Maintained and updated employee list and client database
• Prepared and assembled media agency kits for marketing and public relations departments
Carol L. Jones-3
CORPORATE RECEPTIONIST/MARKETING ASSISTANT
Aivia, Dallas, Texas 4/00 to 3/02
Answered incoming calls on main switchboard, greeted visitors, provided customer service,
ordered food and office supplies, received all incoming packages, distributed mail, updated
company phone list, employee information, booked company travel and hotel, coordinated major
company events, luncheons, corporate sales meetings, set-up conference rooms and maintained
lobby. Also coordinated new hire documents and created new hire orientation packages.
• Assisted in the production of employee handbook, contests, company values and created
official employee evaluation form.
• Assisted V.P. of Marketing with administrative support with special projects, client case
studies, tradeshows, media and publicity as needed.
EDUCATION
Custom Jewelry Design, Justin F. Kimball H.S., Dallas, Texas
Bishop College, Dallas, Texas,
Major: Business Administration and Communications
Disability Claims Management Certification 2007, JAS Administrative Training 2005 & Excel
Certification 2005, Diversity and First Impressions Training 2006
COMPUTER/OFFICE SKILLS
Microsoft Office Suite, including PowerPoint, MDA, ACCLAIM, SRO, ICD-9 Codes, MedOps
Software, AT&T Procurestaff MSP, PeopleClick VMS, Lucent Procurestaff, JAS (Job Assignment
System), Oracle 97, HP Chimes, Panasonic Chimes, Sabre, various multiple-line PBX
Switchboards and all office equipment: copiers, faxes, e-scanners, ten key, etc.
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