Customer Service Sales
Resume:
Tyronda McDaniel
Elgin, TX **621
(*******************@*****.***
Career Objectives
Seeking full-time employment in administrative or customer service position with growing and developing company
Summary of Qualifications
Over 10 year’s customer service. Highly motivated and able to teach and develop all individuals. Managed over 15
people at one time in a year. Assisted in starting family business, Able to follow policy and procedures, data processing,
Over 5 years of cash handling and credit card experience, Operated multi-line phones. Experienced Administrative
Assistant, management experience
Work History
May 2009 - Present
Guidepoint Systems - Fort Worth, Texas
Certified GPS Specialists
Answer inbound calls dealing with customers accounts for locates on vehicles and account questions, assist police
department in retrieving stolen vehicles, track vehicles for finance companies for customers who are late on payments,
handle large transactions for orders, file, fax, scan documents, out bound calls to collect payments from customers,
assist in training new hire employees, help developed new policies and procedures, work well with others, excelled in
fast paced environment, works extra hours when needed, process legal forms for Nissan and other large dealerships,
certified in stolen vehicle recovery every six months, activate new customer accounts, meet company sales quota each
month, typed 35 to 40 words per minute, data processing, navigated through multiple screens while multi- tasking
Jan 2009 - Apr 2009
NOVO 1 - Fort Worth, Texas
Customer Service
Roadside assistance for BMW and Mini Cooper, assist customer in finding providers for help, giving best customer
service, answered inbound calls, make outbound calls to customer informing them of service, operated multi line phone
systems, flexibility with shift change every three months, attended new products and services training monthly,
navigated through multiple screens while multi- tasking
June 2008 - Nov 2008
Small Blessings Management Group - Fort Worth, Texas
Administrative assistant /Leasing Agent/Sales consultant
Family real-estate business, processed leasing applications, gave tours of available properties, made daily bank
deposits, book keeping, informed tenants of their rights, went to court to process eviction notices, connected all utilities
to company properties, managed property workers, conducted company meetings of policies and procedures,
processed legal documents for rental agreements, organized company inventory, processed daily reports, copied,
faxed, and scanned legal forms and documents, developed filing system, organized property events for tenants and
employees, Organized marketing for new rental properties
Sep 2007 - May 2008
Think Cash/Payday One - Fort Worth, Texas
Customer Support
Help customer apply for payday loans online and over the phone, call customers informing them when their loans are
due, assisting customer in making online payments, processed credit card payments for loans, worked extra hours
when needed, operated multi line phone system, worked in fast paced office environment, navigated through multiple
screens while multi- tasking, typed 35 to 40 words per minuet
June 2006 - Oct 2006
Alliance Communications - Hurst, Texas
Telecommunications/Customer Service
Answered in-bound calls, answered out-bound calls, sales, handle customer complaints, process orders, processed
credit card purchases over the phone, sold of new products and services, top Business to Business sales for AT&T
products and services, top sales for greeting card company, processed Aflac appointments for insurance agents, set
up new electric service for Green Mountain electric, faxed legal document to businesses for contracts, scanned legal
forms, scheduled appointments for outside sales agents
Jan 2006 - Mar 2006
Hotels.com
Reservationist/ Customer Service
Make reservations for customers online and over the phone, demonstrate great customer service, answer customers
questions about attractions and locations for vacations, certification exams every week for new locations, assist
customers in picking great vacation locations, helped customers obtain best rates on hotel accommodations, navigated
through multiple screens while multi- tasking
Education
Present
Tarrant County College - Fort Worth, Texas
Education Level: 1 year college, technical or vocational school
Major: Business Administration
GPA: 3.2
Total Hours: 35.0
Graduated: No
Occupational Experience
Bookkeeping, Accounting, and Auditing Clerks ( 1 yrs 8 mos )
Customer Service Representatives ( 10 yrs 0 mos )
Word Processors and Typists ( 8 yrs 3 mos )
Office Clerks, General ( 3 yrs 4 mos )
Office and Administrative Support Workers ( 2 yrs 4 mos )
Computer Skills
Typing Speed: 35 to 40 Words Per Minute
Language Skills
English
Additional Skills
BOOKKEEPING; DATABASE PC SOFTWARE; BUDGETS; WORD PROCESSING PC SOFTWARE; PERSONAL
COMPUTING WORK; SPREADSHEET PC SOFTWARE; TRAINING; PRODUCTION SCHEDULING; PERSONNEL
INTERVIEWING; CLIENT CONTACT; WORK SCHEDULES; CASHIERING WORK; CUSTOMER CLERICAL WORK
Driver's License
Class C - Standard Driver's License
References upon request
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