Customer Service Quality Assurance
Resume:
MICHELLE M. ROCHA
*********@*****.***
QUALIFICATIONS
A dependable people oriented professional with 4+ years of customer service experience. Able to work well with all levels of management, associates and the public. A fast learner with a commitment to continue to improving customer service skills.
EXPERIENCE
June 2007 – Now
Law Office of Randall Scott- Grand Prairie, TX
Legal Assistant
1. Answer all call and client’s questions about our services.
2. Preparing Mr. Scott`s court dockets daily.
3. Mailing out Advertisement Letters to the public.
4. File Clerk
5. Taking ticket information and payments over the phone.
2005/2006 Universal Adcom Arlington, TX
Customer Service/Sales/Quality Assurance
1. Sold advertising space on several different products, made out going calls, answered incoming calls, received payments by phone, collections, quality assurance, worked with printing department, proof reading, filing, and maintained weekly spread sheets. Also worked close with management.
EDUCATION
2001/2003 Mesquite High School
2004/2005 South Grand Prairie High School
2006 Southeastern Career Institute
SKILLS
40 WPM, 10-key by touch, proficient in Microsoft word, excel, outlook, quickBooks, and oracle. Gold Mine. Microsoft Outlook.
REFERENCES
Available upon request
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