Customer Service Medical

PROFILE

Seeking a position in the customer service industry. Recent graduate with

excellent critical thinking skills and strong oral/written communication.

Interested in employment that focuses on customer service and patient relations

while offering the opportunity to be part of a team of customer service

professionals.

EDUCATION

Remington College-Dallas Campus, 2009-2010

Medical Billing and Coding

Relevant Courses:

Anatomy and Physiology for Mechanical and Visceral Structures

Introduction to Medical Coding

Medical Records Management

Computerized Insurance and Billing

CPT Coding for Medical Office Applications

CPT Coding for Hospital Applications

Medical Office Management

Medical Coding/ICD-9 Codes

KEY SKILLS

Appeals for Denied Appointment Scheduling Front-Desk

Claims Medical Office Simulation Reception

Computerized Billing Software Data Entry

CPT-4, HCPCS (Medisoft) Patient

Administration State/Federal Compliance Confidentiality

Encoder Pro

Microsoft skills: 45 Words per minute; 10 Key with 9500

Word, Excel, Windows, 100% accuracy Keystrokes per

Minute

Outlook

EXPERIENCE

AT&T 2009-Present

Technical Associate

Create and maintain record for engineers requesting equipment for

facilities, and circuits by entering data into computer systems.

Responsible for database management for the state of Texas

Run weekly and monthly reports to adjust and correct data base.

Provide status of all work accomplished on a monthly basis and performs

special projects as requested.

SBC 2000-2009

Head Service Representative

Answer customer/client request or inquiries concerning services,

products, billing, equipment, claims and reports problems areas.

File bills and records, primarily in numerical sequences

Responsible for work distribution

Provide coaching to improve performance in utilizing skills and systems

Handle complaints by contacting customers and resolving concerns

Work to meet revenue goals, service commitments and deadlines

Contact this candidate