Customer Service Manager

*** ******* ***

Salisbury, Md. *****

Deborah Elslager Cell 443-***-****

******@*****.***

**********@*****.***

_____________________________________________________

_

Experience:

**** - *resent Custom Cable Solutions Inc.

Salisbury, Md.

Procurement / Logistics

• Policy compliance, coordinating procurement activities.

• Purchasing.

• Keeping costs in line and clearly defining how purchases will be made.

• Cost-benefit analysis for budgets.

• Maintains reports to check certification codes for government specs.

• Action plans to improve inventory and work effectiveness.

• Return material for credit / replacement.

• Expediting.

• Quotes to bid jobs.

• Invoicing, credits.

1989 to 2001 Industrial Systems Associates, Bensalem Pa.

Summary Profile of Industrial System Associates

George Krauter the originator of the concept JIT /Integrated Supply is

president and founder of ISA

Industrial Systems (ISA) is a 300MM on Site Distributor. Industrial Systems provides

proprietary services that reduce cost and inefficiencies in the procurement and

management of maintenance, repair and operating supply procurement and handling

solutions to industrial business, primarily through its In Plant Store Program enabling

customers to reduce down time, control maintenance expenses, cut spare parts inventory.

ISA procurement services had brought cost and service effectiveness to a total single

source solution to companies like (Coors, Kraft Foods, Playtex, Black & Decker and

IBM.)

PVR Analyst

1

• Analyzing and making recommendations of Price Variance

reports for 125 site locations on a monthly schedule.

Resolves issues with pricing due to UOM, Spec Change,

Increases and Decreases.

Analyst site purchasing performance and direct site managers/

buyers on sourcing

And OEM material.

• Providing technical support to site mangers on procurement cost saving.

NOTE: This job mainly involves the analyzing of results of buyers purchases in MRO

material and the delivery of an “Action Plan” to improve site performance through

continuous cost savings and action plans. Heavy phone contact and excellent people

skills are a must as the site branches are throughout the United States and Mexico. These

monthly reports are in the form of a Microsoft Excel spread sheet with average sell cost

versus the actual dollar variance.

1995 to 1998 Industrial Systems Associates, Bensalem Pa.

Corporate Training Center Director

• Trained all managers and buyers for new positions within the US and

Mexico.

• Managed Five Training Coordinators for teaching site managers and buyers in

ISA store operating procedures.

• Scheduled maintenance for property. Repairs, lawn, building, systems.

• Processed payments, credits, bank deposits, bulk mailings.

• Monthly reports for activity.

• Reviewed and recommend additions/changes to curriculum courses as well as

revisions to coarse content.

• Trained all new hires in customer service.

• Administrated training classes on procurement, warehouse management,

employee hiring, reviews, disciplinary actions, customer reports, payroll, requests

for ISA corporate services and legally required reports.

• Coordinated and scheduled travel arrangements to include flight schedules, hotel

reservations and transportation services

• Developed corporate standard operating procedures for training manual and

implemented additional training for new site managers

• Supplied all technical support to include computer, management, purchasing,

sourcing, and reporting for 125 existing sites within the continental US and

Mexico.

• Purchasing of MRO and OEM parts for the start up of new sites.

• Helped implemented start up of new tool rooms at Playtex and Kraft in Dover,

DE.

• Implemented home office technical support help desk that began in June 1,

1998

• Maintained Isacs Database to ensure that all systems functions were correct

and communicating to ITG.

• Supported projects and activities to corporate office to provide feed back in

problem areas.

2

• Fielded all incoming calls for support, sourcing, and systems.

1989 to 1995 Industrial Systems Associates, Bensalem Pa.

Site Manager

• Trained and delegated staff of 7 purchasing agents

• Processed payments, credits, bank deposits. Payroll information.

• Managed supplier base and sourced the product, negotiated a price,

managed raw material and inventory, managed rebates and the incentive warranty.

• Achieved hard cost savings through competitive sourcing, contract

negotiation, and improved management of purchasing.

• Improved order fulfillment and controlled inventory cost.

• Implemented cost saving projects for Black and Decker.

• Controlled all receiving, shipping, customer service, and the purchasing

of MRO and OEM.

• Trained staff in customer service.

• Trained new staff in warehouse shipping and receiving procedures.

• Review departmental performance and managed continuous improvement

Activities.

• Accounts payable.

1988 -1989 Safari Land Hunting Corporation Easton, Md

Warehouse Manager

Delegated and trained 10 warehouse employees

Processed all orders for shipment

Handled all purchasing and receiving

Reorganized the shipping department for better efficiency

Taught customer service skills to the retail sales department of

Safari Land

Designed Safari Land’s booth’s for trade shows.

Education South Dorchester High School Golden Hill, Md.

• Received Diploma

Other

• Notary

• Fred Pryor Seminar ( Training The Trainee}

• Precision Measurement Certificate { Aipax Electronics}

• Microsoft 2000XP

• Word

• Excel

• Microsoft Outlook

• Exact Alliance software planning & scheduling system

(MRP)

• QuickBooks Pro Point of Sale

• QuickBooks Intuit Online

3

• Bill Durey Seminars ( Customer Service}

• ISSACS { Custom Inventory System}

• Fork Lift experience

• George Krauter ( You Never Get a Second Chance to Make

a First Impression) Classes

Interests Reading, Pets, Decorating, Fishing, Learning new task,

Special Skills High Energy, Experience, Deals with problems well, hard

working, Very Organized, Self motivated starter, Fast learner, Independent worker,

Excellent customer service skills, Very dependable, Experienced in a management

environment, clerical office skills, purchasing, warehouse, inventory background for

maximum budget cost savings

Note *** I took time off after working with the company ISA for 13 yrs

in 2001 but I have done some temp part time or contractual

work for these companies.

* 2003

Home Beautiful - Warehouse Manger / Cleanup of their inventory system and

reorganizing the warehouse, Retail Sales, Receiving, Purchasing, Scheduling Sub

Contractors with install dates, follow up with customers. Unloading and Receiving of

Freight, Returns.

*2004

Royal Oak Antiques - Store Manager / Invoicing, Time Sheets, Retail Sales,

Research Data, Store Design and Setup, Accounts payable,Bank Deposits, Seasonal

Displays Design, Managed Consignment Program. Ordering, Training new employees,

store Opening and closing procedures.

*2004

Diebold Election Systems - Support Specialist / Onsite technical support for the new poll

books for Maryland Elections, Setup of AccuVote-Ts units and new poll books, Assisting

Judges in canceling and re-activating voter access cards, troubleshooting any systems

problems, Assist the Election Judges in closing procedures, including printing reports,

accumulating election results and transmitting results via modem to local Board of

Election Office.

**Worked from 2005 / 2006 **

* 1st String Technologies- Office Manager / QuickBooks, Scheduling, Processing

Accounts Receivable and Payable, Scheduling, Customer Service, Web Page Updates for

Customers, Bank Deposits, Sales, Inventory, Purchasing for resale, Returns, Credits,

Working on Web Designs for Customers.

4

5

Contact this candidate