Customer Service Representative

Michele Loud

** ****** ****** ******, ** ***** H617-***-**** C617-***-****

*******.****@*******.***

Objective Seeking a customer service position where I can utilize my

diverse skills

And vast experience.

Skill Highlights Strong organizational skills

Customer service oriented

Fast learner with wide range of office

skills

Energetic work attitude, work well with

co-workers

Enthusiastic developer of good relations

with customers

Experience Service Center Representative

1997-2010 Comcast Norwell,MA

* Established long term relationships with customers by

educating and demonstrating products and

services

* Resolved customer service complaints by performing

activities such as exchanging equipment and scheduling

service calls

* Process transactions-balanced and reconciled cash, check

and credit card payments on a daily basis and prepared

deposit

* Corrected errors and discrepancies on customers billing

statements

Customer Service Representative

1994-1997 AT&T Broadband-MediaOne Quincy,MA

* Answer high volume of inbound calls from customers

* Order test that could determine the causes of product

malfunctions

* Dispatch orders to the appropriate area for service calls

* Determine changes for services requested

Home Health Aid-Private Case

2009-2010 Susan McVeigh Cohasset,MA

* Cared for client in assisting with personal hygiene,

preparing meals and escorting client to daily activities

* Assisted Hospice nursing staff in medications and

procedures along with vital signs to access clients health

* Assisted client with personal errands and light

housekeeping

CNA-Private Case

2011-Present Helen Gamache Quincy,MA

* Administer injections, help move/lift patient with limited

mobility to chair, bed etc.

* Provide nursing care in accordance with clients care

policies and procedures

* Assist client with bathing,dressing,hygiene and grooming

in accordance with established care plan

* Ensure that client's needs are met and exceeded while

maintaining the highest degree of dignity

Education Newbury College-Business

1992-1993

NAICOB-Computer skills, accounting

1991-1992

Red Cross of America-Nursing Assistant program 2011

Organized "Just because" cancer walk

2009-present

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