Customer Service Sales Representative

Location:

Posted:

August 08, 2011

323-***-**** cell, *****.******.**@*****.***

Delia Torres

EDUCATION

Associate Degree, Journalism

East Los Angeles College

Graduated August 2010

Bachelors of Arts, Communications

Veracruz University Center of Studies, Guadalajara, Jalisco, Mex.

Graduated August 1998

SKILLS

Bilingual: Fluent in Spanish and English

Strong communication, interpersonal and problem resolution skills

Solid computer skills such as, MS Office, Internet and multi line telephones.

Ability to operate basic office equipments such as, copiers, calculators, and printers

Good attitude and strong attention to clients and customer service

EXPERIENCE

Enumerator (March to June 2010). U. S. Census Bureau 2010 Los Angeles, CA.

Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws

Explained the purpose of the census interview, answered residents' questions, elicited information following a script,

and recorded census data on forms

Sales Representative (April 2004 – April 2010). La Farmacia Natural. Los Angeles, CA.

Sales and customer service, representative responsible for supervising and stoking products.

Explain customers the benefits of more than 300 different dietary supplements and the best way to take them

Take phone orders and make shipping arrangements

Translate text from English to Spanish

Editorial Intern (June to August 2009)

Eastern Group Publications, 11 Community Bilingual Newspapers in Los Angeles

Find, research and write original stories on deadline for chain of weekly Bilingual language newspapers

Scheduled and conducted interviews in person and over the phone.

Also wrote inside new copy based on press releases, and translated and copy edited as needed

Focused on stories relevant to readers in East, Northeast and Southeast Los Angeles

Public Relations Officer (Oct. 2001 Dec. 2003). San Gabriel City Hall, Jalisco, Mex.

Produced municipal newsletter, gathered and drafted information, took photos, and arranged distribution

Wrote press releases and mail flyers to media sources, maintain contacts in the press

Conduct annual government activity report, also coordinated municipal social and cultural events

Press Deputy (Nov. 1998 – Aug. 2001)

Jalisco State Government Social Communications Department, Guadalajara, Mex.

Constantly survey news reports, analyze media coverage in newspapers, television, and radio reports

Prioritize relevant government related news articles for internal reports and brief high ranking government officials on

vital issues