Customer Service Representative

Stacey E. Lien

**** ******* **. ? San Jose, CA **118 ? 408-***-****

abg0wq@r.postjobfree.com

Education:

University of California Irvine

Irvine, CA

Bachelors of Arts in Psychology and Sociology, June 2011

Experience:

LEAP Learning Center

Group Leader

June 2011 - July 2011

. Worked in a four week program as a leader and mentor to students'

grades 2 to 5 who were identified as academically at risk in a summer

enrichment program. Responsibilities included tutoring and assisting

children with academic activities in reading, writing and math

centers. Was also required to run reading groups of 7 students in

which lesson plans and prep were expected of group leaders.

University of California - Irvine

Department of Education

Lead Research Assistant

October 2009 -

June 2011

. Analytical review of statistical research information and data entry.

Analyzed and maintained databases in Filemaker Pro and Excel for

research purposes. Lead a yearlong project to code surveys items to be

implemented into a dataset. Conducted extensive literature reviews,

which included making methods charts. Was an active member of the

California Motivational Research Project to provide

poster/presentation feedback. Trained incoming research assistants

about data management and conducting literature reviews.

UCI Anthology - Yearbook

June 2009 -

June 2011

Graduate Section Editor (2011)/Campus Life Section Editor (2010)

. Supervised the Campus Life/Graduate section of UCI's yearbook. Helped

in the production and planning of the academic yearbook. Assigned

articles to a staff of six, along with editing articles and proofs for

finalization.

Longs Drug

Customer Service Representative August

2005 - September 2008

. Ensured customer service satisfaction and helped run cosmetics

department. Some pharmacy experience with processing and ringing up

pharmaceutical order. Processed orders for replenishment, Ad Set, and

experience with pricing auditing.

Branham High School

Editor in Chief of the Bear Witness Newspaper (2007) / Chief Layout Manager

(2006) August 2005 - June 2007

. Supervised the staff of the Bear Witness. In charge of delegating and

assigning articles. Advised and trained students in Adobe InDesign for

page design. Also, worked as a Page designer, Page editor, Staff

writer.

Administrative Student Assistant

September 2003 - June

2004

. Answered phone calls from parents and administration, filled

paperwork, photocopied papers, and typed up important documents.

Lietz Elementary School

Student Tutor K-5

November 2003

- June 2005

. Tutored adolescents ages 6-10 in Mathematics, Science, History, and

English in an afterschool program.

Skills:

Languages: Chinese (Teo Chew), basic Spanish

Computer Skills: Word, Excel, PowerPoint, Adobe InDesign, Photoshop, SPSS,

Filemaker Pro

Honors/ Awards:

Dean's honors list: Spring 2011, Winter 2011, and Spring 2008, University

of California Irvine

Summer Undergraduate Research Opportunity Grant Recipient (SURP):

University of California Irvine, 2010

Undergraduate Research Opportunity Program Grant Recipient (UROP):

University of California Irvine, 2011

Employee of the Quarter: 2nd Quarter 2008, 1st quarter 2007, Longs Drugs

Journalism Department Award: 2007 Senior's Awards Night, Branham High

School

President's Excellence Award: 2007 Senior's Awards Night, Branham High

School

References can be offer upon request.

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