Customer Service Hospital
Resume:
Richard J. Galup, MBA, MS, OTR/L
Philadelphia, PA 19146
E-mail: *********@*****.***
SUMMARY OF QUALIFICATIONS:
Demonstrated success in over 10 years of clinical and administrative
healthcare leadership experience. Recognized skills in managing varied
service lines, expanding/ improving existing product lines, recruiting/
retaining critical staff members, and achieving operational efficiencies
and high satisfaction levels. Authentic team oriented leader with a strong
skill set for pragmatic management, employee motivation, instilling
accountability, driving change, displaying strong decision making skills,
and always maintaining profitable yet patient centered service lines.
EDUCATION:
. MBA Business Admin. Drexel University, Philadelphia, PA
19104
Specializations: Finance/ New Venture Planning
August 2006
. MS Occupational Therapy Misericordia University, Dallas PA,
18612 Specializations: Orthopedics/ Management
May 2001
. BS Health Sciences Misericordia University, Dallas PA, 18612
Specializations: Pre-OT program
December 1999
PROFESSIONAL EXPERIENCE:
Albert Einstein Healthcare Network (a 783 bed Not-for-profit health system;
three hospitals, a teaching Hospital, level I trauma center, and a heart
and vascular institute; with more than 600 primary care physicians and
specialists on staff) Philadelphia, PA 19141
Administrator of the Heart and Vascular Institute
4/ 2010 - Present
Senior executive responsible for more than 105 critical care and
observation beds across the Albert Einstein Healthcare Network including
60 beds at Albert Einstein Medical Center, 25 beds at Einstein- Montgomery,
and 20 beds at Elkins Park. The Heart and Vascular Institute has an average
daily census of 100; frequently beyond capacity.
Responsibilities:
. Responsibility for the Heart and Vascular Institute which accounts for
over 14 million dollars in EBITDA and includes 500+ FTE's in a health
system including an Academic medical center and three community hospitals
and 40+ employed physicians
. Oversee all clinical and non-clinical operations, strategic planning,
capital planning and project management, human resource management,
finance and revenue cycle management, budgeting, physician and employee
satisfaction, business development, marketing and public relations,
quality and compliance, facilities, environmental services, materials
management, biomedical engineering, information technology, security, and
community programs.
. Responsible for all operations of the Braemer Heart Center including 4
operating rooms, 3 Cath Labs, 3 EP labs and over 100,000 square feet
devoted to patient care including clinical testing, recovery bays, office
practice and critical care beds.
. Responsible for all operations of 6 off site locations including over
70,000 square feet which includes 17 physician practices, cardiac rehab
facilities, 4 outpatient cardiac testing centers, and a Vein Center.
. Provide the leadership, vision, and direction for the Albert Einstein
Medical Center (AEMC) Heart and Vascular Institute including all hospital
departments and owned physician practices system wide
. Accountable for all Invasive and Non-invasive Cardiology, Cardiac
Surgery, Electrophysiology, Vascular and Heart Failure functions across
the health system
. Play a vital external role in interacting with, influencing and
developing both internal and external constituencies to promote the
institute throughout the community and neighboring market areas.
. Provide strategic leadership and assume overall financial, operational,
quality based, and business development responsibility for the heart and
vascular institute
. Accountable for the development, strategic visioning, and operational
performance of the institute
. Held highly accountable to maintain positive relationships in all
interactions with others towards the enhancement of physician, patient,
and employee satisfaction, and quality improvement initiatives
. Responsible for all oversight and validation of both Practice Plan and
Hospital Departmental budgets, maintains high level financial
accountability, and address areas of concern within financial and
clinically driven performance reports
. Drive the Heart and Vascular Clinical and Operational improvement process
teams to monitor and enhance quality and efficiency within the assigned
departments
. Responsible for the Departmental compliance with strategic planning,
fiscal responsibilities and regulatory requirements
Accomplishments:
. Successfully increased volumes in the Cath lab for the first time in over
six years exceeding budget by 10% year over year by building
relationships with internal and external PCPs/ cardiologists.
. Reorganized AEMC outpatient practices including 40 physicians across all
specialties with a proper staffing matrix, new management, applying
quality measures, instituting customer service bench marks, increased
revenue capturing, and increased volumes.
. Successfully Brought new leadership to the Practices, and Quality
departments
. Reassessed all contracted services in the practice plan offices and
instituted a combined cleaning service contract which will reduce
operating expenses by more than $50,000.00 per year.
. Supervising a $10 million dollar Cath/EP lab expansion project which
will add a new Hybrid Cath Lab with OR capabilities and an additional EP
bi-plane lab
. Effectively began three new programs at AEMC that were not offered
previously including; Ventricular Assistive Device (VAD), Structural
Heart Disease, and a Vein Center
. Successfully recruited three additional physicians who will bring a new
patient following to AEMC leading to projected additional services,
procedures, and revenue in the areas of structural heart disease and
peripheral vascular disease
. Have successfully exceeded budgeted targets volumes, revenues, and
procedures while decreasing expenses year over year
. Reorganized billing and coding services for the Heart and Vascular
Institute resulting in the increased capturing of charges by $250,000
year over year
. Eliminated all agency hours from Cath lab which is projected to result in
$12,000 savings/ month.
. Reduced Overtime hours by 45% across all departments.
. Began a Heart Failure Readmission Reduction program which includes a
nurse navigator, discharge package, cardiac rehab allowance, and direct
scheduling system which has decreased readmissions 23% over the past 5
month period
. Introduced 24 hour stay protocol for out-patient cardiac cath patients to
align with Medicare admission guidelines and have decreased denials by
over 15% over year over year
. Achieved a "excellent rating" by 80% of those surveyed in physician
satisfaction score per AEMC department survey held yearly
. Working directly with the community through outreach programs etc to
build the AEMC brand within key constituencies and service areas
Phoenixville Hospital (A 180 bed for-profit hospital which is a member of
Community Health Systems) Phoenixville, PA 19460
Chief Operating Officer
3/ 2008 - 4/ 2010
Responsibilities:
. Responsibility for 450 FTE's, $ 47 million in departmental budgets in a
hospital that consistently exceeds 30 million in EBITDA yearly
. Departments include: Pharmacy, Imaging (including two offsite
facilities), Inpatient Laboratory, Outpatient Laboratory (including three
offsite locations), Occupational Medicine, Outpatient Oncology,
Physical/Occupational and Speech Therapy services for Inpatient and for
two Outpatient Centers, Biomedical Engineering, Respiratory Therapy,
Plant Operations for hospital and surgery center, Environmental Services,
Security, Outpatient Dialysis, Compliance, Neurophysiology, Senior
circle, and Nutrition.
. Participates in semi-annual Medical Staff Meetings, Board of Director
Meetings and where appropriate, represents the hospital to outside
organizations and government agencies.
. Assumes responsibility of CEO when he is unavailable.
. Chief Compliance Officer for organization including Chairman of the
Facility Compliance Committee and Environment of Care Committee.
. Serve on the board of the Perkiomen Valley Chamber of Commerce
. Assumes lead role in many of the business development and product line
expansion initiatives.
. Served as Interim Director of Human Resources and Interim director of
Facilities.
. Manage leadership development and all other corporate wide initiatives at
Phoenixville Hospital including the Studer program, IDEA cycle, and
A.I.D.E.T.
Accomplishments:
. Revamped the Plant Operations Department by cross training staff,
bringing new leadership to the department, bringing many services in
house, and reassessing all contracted services which reduced operating
expenses by $42,000 per month or $504,000 annualized.
. Supervising a $130 million dollar hospital expansion project resulting in
new service lines, additional beds, and renovations to the majority of
the hospital and an additional one hundred thousand square feet of space.
. Negotiated two additional physician relationships including a
"Philadelphia Hand Center" satellite with anticipated revenues of $1.7
million per year.
. Developed Physician Business Courtesy Tracking Program for Compliance.
. Outsourced Environmental Services Department resulting in yearly savings
of $200,000.
. Eliminated all agency contract hours from imaging department resulting in
$300,000 yearly saving.
. Renegotiated our Medical Office building/ Surgery Center cleaning
contract reducing expenses by $90,000.
. Reduced Overtime hours by 60% across operations division.
. Worked directly with the community, borough council, and attained zoning
approval to add a helipad to the additional square footage
. Expanded orthopedic product line to include sports medicine and hand
specific programs.
Nazareth Hospital, Mercy Health System (A 225 bed non-profit hospital which
is a member of the Mercy Health System) Philadelphia, PA 19152 2002 -
2008
Director of Outpatient Rehabilitation, Sports Medicine, & Transportation
2003 - 2008
Responsibilities:
. Responsibility for 20 FTE's and over $2 million in departmental budgets.
. Responsible for all operations, budget creation, quality indicators/
outcomes tracking and measurement, resource utilization review, volume
development, reimbursement regulations and collection, labor and supply
cost containment, and Physician satisfaction
. Departments include: Two Outpatient Rehabilitation sites, A Fitness
Center, Sports Medicine Program, Hospital-wide Ambulance service,
Hospital-wide Van service, Orthopedic/ Sports Physician Recruitment and
Satisfaction, New Business Development, Management of Clinical
Professional Development offerings
. Oversee operations of all outpatient therapy and fitness sites, develop
and manage sports medicine program and all contracts with the
Philadelphia public/ parochial school districts, oversee Rothman
orthopedic group contract, manage van and /ambulance provider services,
cultivate new and maintain existing physician relationships, develop and
oversee continuing education offerings to all non-nursing clinical staff,
new business development, and assist senior team in creation of
strategic plan.
Accomplishments:
. Demonstrated ability/ experience relating to and working with
administrative teams, medical staffs, leadership, clinicians, patients,
payers, and regulatory bodies.
. Proven decision maker with outstanding negotiation and communication
skills
. Recognized problem solver who values diversity in all decisions and work
forces.
. Developed first off site outpatient therapy center for Nazareth Hospital,
which included lease negotiations, obtaining zoning approvals,
renovations, procuring capital equipment, staff recruitment, developing
policies and procedures, marketing the service line, and all new business
development. Also coordinated all hospital operations emphasizing
improvements to support this $3.325 million product line. This department
consistently exceeds departmental volume goals and revenue generation.
. Participated in the creation of a mutually rewarding partnership between
Nazareth Hospital and The Rothman Institute
. Developed an outpatient physical therapy center within Rothman
Orthopedics @ Nazareth Hospital. Manage all aspects of the program
including therapist recruitment, policies and procedures development,
equipment procurement and Physician Protocol development. New program
resulted in over $1 million of new revenue for the Rothman Institute @
Nazareth Hospital. This department consistently produces strong quality
results exceeding national benchmarks for clinical and quality outcomes.
. Expanded Outpatient Therapy to multiple sites including, aquatics and
fitness components, and multiple specialty services. Specialty services
include certified hand therapy, aquatic therapy, and certified lymph-
edema specialists, etc. Expansion resulted in doubled volume over five-
year period with $1 million of additional outpatient revenue. (35405
visits projected for 2008)
. Coordinated and established a new contract with the Philadelphia School
District to provide Athletic Training services to 15 high schools. All
sports covered. This product line serves as an excellent feeder to our
physician groups and therapy sites
. Responsible for over 100 physician referral sources and established 25
new relationships with Physician Groups who previously were not Nazareth
Hospital referral sources.
. Participated in two JCAHO certifications. Trained with Chief Quality
Officer.
. Accomplished low turnover amongst staff from 2005 to 2008 existing among
staff while creating and maintaining a consistent per-diem staff and
hiring two clinical specialists.
. Implemented daily tracking which increased utilization by 37% from 2005 -
2008.
. Started and maintained a professional development program.
. Assisted with inpatient rehabilitation program management; including
hiring of a new Director, managing physician satisfaction, and internal
compliance audit.
. Negotiated and implemented all Sports Medicine contracts.
. Assisted hospital with Stark and Anti-kickback rules and regulations for
all new contracts, service lines, and overall operations.
. Assisted with Hospital wide centralized scheduling re-organization
. Active participant in numerous committees; Patient Care, Physician
Satisfaction, Business Process Redesign, Ergonomics, and Ambulatory
strategy
. Participates in leadership development and presented at Senior Team
meetings.
. Revamped Transportation Program including, creating RFP, creating and
overseeing a transport committee, established two on site coordinator
positions, created tracking forms for productivity and efficiency and
ambulance provider coordination.
. Established a potential PRO-BONO therapy clinic. (November 2008)
PROFESSIONAL AFFILIATIONS / RECOGNITIONS:
. Member AOTA, ACHE, AAMA, MGMA
. Graduate of Drexel L.E.A.D MBA program
. Received the Greater Northeast Philadelphia Chamber of Commerce
certificate in exemplary Leadership.
. Published Article-
-Anson, D. K., S. George, et al. (2001). "Efficiency of the Chubon
versus the QWERTY keyboard." Assistive Technology 13(1): 40-45.
. Dale Carnegie "Service Oriented Leadership Program" Graduate 2005
. Six Sigma- "Green Belt" trained 2006
. Team Concepts Leadership Development/ Team Building Program Graduate
2006
. Recipient of the College Misericordia Professional Behaviors Commendation
. Nazareth Hospital Spirit of Excellence Award recipient 2005
. Alumnus of Misericordia University Varsity Basketball Team
. Established and co-funded the Holy Family University MBA "Galup"
Leadership Award
COMMUNITY AFFILIATIONS:
. Board Member, Perkiomen Valley Chamber of commerce (2009-2010)
. Member, GNPCC (Greater Northeast Philadelphia Chamber of Commerce) 2008-
2009
TEACHING EXPERIENCE:
. Drexel MBA Curriculum (Contributed regarding Healthcare to MBA course
module)
SPEAKING ENGAGEMENTS:
. Guest speaker for Holy Family University's Accelerated MBA program
. Guest speaker at a the Richard H. Galup Leadership award- 2006-2009
. Numerous community civic group meetings and fairs
REFERENCES:
Furnished upon request
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