Customer Service Representative
Resume:
Anna Sullivan
NC *****
**************@*****.***
Abilities_______________________________________________________________
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Excellent verbal communication skills. Always friendly and keep a smile on my
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face.
Extremely productive in a high volume, high stress, environment.
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Highly proficient in the use of MAC desktops, AS400. Microsoft Word, Publisher,
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Works, Powerpoint, Exel, and Publisher. Adobe Illustrator, Creative Suite, and
InDesign.
Self starter with a can do attitude. Always keep myself busy. Very productive and
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organized. Adapt well to change. Highly focused and organized person.
Employment
History__________________________________________________________
February 2011 Present City of Wilson, Wilson, NC
Customer Service Representative Intern
Customer Service Intern with the utility company of the City of Wilson. Wilson Energy.
Working as an intern answering inbound calls in support of customer needs with their
online accounts, activating and terminating services and any other questions or problems
they may have with their bill or utility services. Also take walk in customers to assist them
with their needs. I collect payments and serve as a receptionist when needed.
February 2009 – July 2010 Best Buy, Wilson, NC
Customer Service Representative
Customer Service Representative, dealing with all customer concerns about the stores
products, credit cards, returns, purchases, product defects, etc. Answer all inbound calls.
Other employment history includes working at a camp for children with special needs and
working as a carhop at Sonic Drive In. Those experiences taught me how to handle
different types of people and the best way to communicate with certain types of people.
Education_____________________________________________________________
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Beddingfield High School, Wilson, NC
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High School Diploma, 2010
University of North Carolina at Greensboro, Greensboro, NC
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In Progress B.S. Consumer and Retail Studies, Minor: Business
Contact this candidate