Customer Service Data Entry
Resume:
Arleen Sosa
Hialeah, Fl *****
*******@*****.***
Experience
Employee Relations Coordinator 2007-Present
BankUnited Miami Lakes, FL
. Maintain departmental documentation in compliance with federal and
state regulations as well as company policy including performance
management, bank's affirmative action plan, EEO1 reporting, regulatory
posters, Vet's 100, I-9 forms, vendor information.
. Coordinates the logistics for Company sponsored events including
community service projects, company picnics, employee services and
activities, award ceremonies, and service award programs
. Maintains internal/external job postings, screens resumes, schedules
candidates for interviews, conducts background checks, reference
checks, administers pre-employment paperwork, and enters applicant
information into ADP database systems
. Proficient with administrative duties, Microsoft works, customer
service, HR internal audits, data entry/maintenance in ADP systems.
. Provides documentation for unemployment claims, schedules unemployment
hearing conferences and assist unemployment vendor with any additional
details surrounding the employee's separation from the company.
. Recommends, develops, and implements new approaches, policies, and
procedures to improve efficiencies of HR operations.
. Assists the Employee Relations Manager with research, evaluations of
reports analysis and processes of employee complaints, corrective
action counseling, performance improvement, solving
administrative/employee problems, and other ER issues, projects and
goals.
Enrollment Service Rep. 2006- 2007
Florida International University Miami, FL
. Provided quality customer service to students diplomatically resolving
complaints as needed.
. Responsible for technical training, work distribution, and supervision
of staff members.
. Interact and cooperate with supervisors in other departments as needed
to facilitate operations, resolve problems and prevent potential
delays in the PeopleSoft systems.
. Compose effective use of database, spreadsheet, and word-processing
software to prepare statistical reports for management to insure
consistence in meeting expectations.
. Process with meticulous attention to detail, confidential student
information in database system.
Paraprofessional 2004-2005
North Hialeah Elementary Hialeah, FL
. Interpreted educational assessment program to implement special
effective programs for individual students.
. Assisted in development and maintenance of program curriculum and
materials for FCAT.
. Supervised and positively interact with children serving as a mentor,
to provide a supportive atmosphere of positive reinforcement and
encouragement.
. Maintain complete and accurate documentation of children's
development, including planning, observation and recordkeeping.
Secretary/ Data Entry 2002-2004
State Farm Miami Lakes, FL
. Provided quality service to all clients to resolve questions and
problems in a timely manner.
. Prepared and maintain recordkeeping such as but not limited to policy
agreements, proposals, filing, copying, faxing, mail and other general
business operations.
. Responsible for collection calls for overdue balances, policy
cancellation, and insurance certificates.
Education
University of Phoenix
Masters of Management - 12/2009
Florida International University
Bachelor Degree in Health Science- 12/2006
Contact this candidate