Human Resources Management

**** ******* ***** *****, *** Albany, Ohio *****; 614-***-**** cell (614)

***-**** *******@*******.**.***

Delia Mallory, M.A., SPHR

SUMMARY

A results-oriented and customer-focused professional with over twenty-five

years of human resources generalist and organizational development

experience in multiple industries, including insurance, banking, healthcare

and manufacturing.

Experience includes:

. Provided direct HR generalist leadership and consultation to

organizations of up to twelve hundred associates across multiple

geographic sites.

. Led significant realignments by assessing current state,

identifying goal state and partnering with clients to implement

effective people and process strategies.

. Led and consulted multiple organizations through the successful

design and automation of their performance management processes.

. Have participated on interview teams for positions of all levels,

designing and utilizing role and function-specific competency

models.

. Designed and consulted on a variety of employee and leader

development programs. Facilitated numerous succession planning

initiatives that resulted in identifying high-potentials and

formulating targeted talent development strategies.

. Designed and administered an engagement survey for 11,600 employees

resulting in a 90% participation rate and 83% engagement across the

organization.

. Led the successful implementation of corporate universities.

EXPERIENCE

6/10- 6/11 Huntington National Bank, Columbus, Ohio, USA

Manager, Talent and Organizational Effectiveness

Designed, implemented and oversaw organizational culture and talent

management programs, including engagement survey, exit interview survey,

performance management, change leadership, and succession programs.

Designed and conducted leadership development courses. Served as an

internal facilitator and consultant to help groups become high-performing

teams, leveraging organizational and individual development assessment

tools, methods and processes. Strategic partner aligned to an Executive

Business Partner (and team of Human Resources Business Partners) to support

the OD needs of multiple business segments.

. Coordinated, co-designed, administered and led action planning efforts

for our 2010 Engagement Survey rollout for total population of 11,600

employees. Achieved a 90% participation rate and 83% engagement bank-

wide.

. Participated in the rollout of a new Talent Management System across

the bank.

. Led the implementation of Operations University

. Led the re-design of Huntington's on-line Exit Survey (vendor:

Nobscot)

10/07- 6/10 D. Mallory Enterprises, LLC, New Albany, Ohio, USA

Owner/Operator

Independent Consultant, partnering with business leaders to transform

organizations by aligning the people strategies to the business strategies.

Supported clients (for-profit and non-profit) in IT Consulting, Higher

Education, Consumer Energy, Business Advocacy and Consumer Packaged Goods.

. Led and consulted multiple organizations through the successful design

and automation of their performance management processes, including

the development of role and/or function-specific competency models.

. Designed, administered and led action planning efforts for an

organization-wide culture survey. Achieved a 93% participation rate.

. Facilitated Mission, Vision and Values design and validation sessions

for non-profit and for-profit organizations.

. Designed employee and management policy guides for multiple

businesses.

. Designed and facilitated employee and manager development training

sessions on a variety of HR, OD and interpersonal communications

topics.

. Developed affirmative action plans/training programs for multiple

organizations.

4/07 - 10/07 Commercial Vehicle Group, Columbus Ohio, USA

Senior Manager, OD, Training and Recruitment

Strategic partner to corporate and field locations to drive a company-wide

cultural transformation related to training and development practices,

recruitment strategies, succession planning, and organizational

effectiveness strategies.

. Served on the planning team to build a Commercial Vehicle Group

University (CVGU).

. Developed a Succession Planning strategy proposal for use by

management team.

. Proposed a senior level executive mentoring program.

. Developed company-wide recruitment strategies and shared them across

the organization.

. Introduced competency-based interviewing techniques to corporate and

field locations.

. Led company through a migration to one single pre-employment

verifications vendor to drive consistent candidate screening practices

across the organization.

. Launched the implementation of a new content management system.

. Co-coordinated Commercial Vehicle Group's first Management Symposium

and

co-designed content for follow-up Symposium.

3/99-4/07 Nationwide, Columbus Ohio, USA

Human Resources Consultant

Partnered with Property Casualty Insurance customers to positively impact

performance management, organizational design, change management, associate

recruitment/selection, associate and management development, succession

planning, associate relations, associate compensation structure/programs,

diversity initiatives, benefits programs/services, associate relocation and

associate health/safety initiatives.

. Provided direct HR leadership to organizations of up to twelve hundred

associates across multiple geographic sites.

. Led significant realignments, facilitating the assessment of current

state, determination of goal state and development of implementation

strategy related to people and processes.

. Consulted with leadership teams to develop strategies and action plans

that impact team performance, team cohesiveness, process improvement

and leader assimilation, all in support of a strong organizational

culture and climate. This resulted in over an 80% associate

engagement result in some critical operations supported.

. Facilitated numerous teams through talent management and succession

planning sessions to identify development strategies for high-

potential leaders and employees.

. Partnered with leadership teams to identify and develop exemplary

talent and ensure superior retention scores of over 90%.

. Drove the Performance Management Process within my customer groups,

resulting in over 99% of all Property Casualty Insurance Organization

(PCIO) associates receiving mid-year / year-end performance appraisals

and annual development plans.

. Led and/or participated in a variety of "best practices" teams within

PCIO Human Resources, including Management Development, New Associate

Orientation, Diversity and Change Leadership.

. Researched, developed project proposal and facilitated focus groups to

create a management effectiveness survey, an on-line tool intended to

facilitate the development of first-line managers via 360 feedback and

customized project recommendations. This work evolved into an on-line

skills assessment tool now used company-wide as a component within the

Performance Management system.

12/97-3/99 First USA / Bank One, Columbus, Ohio, USA

Human Resources Officer

Lead HR partner for the Card Member Services Division comprised of over

900 employees for multiple client groups, including Call Center, Workforce

Management, Policy and Operational Optimization, Quality, Communication,

Training, Charge backs and Correspondence teams.

. Partnered with client groups on employee relations, payroll, benefits,

compensation, exempt selection, employee/management training and

development, and performance management with senior levels to drive

divisional and organizational initiatives.

. Led and/or influenced the implementation of numerous projects centered

upon the alignment of Bank One credit card practices/initiatives with

those of First USA (e.g. Employee Opinion Survey, Human Resources

Inventory/360 Feedback, common performance review dates, employee

incentive programs, termination and exit interview procedures, team

manager re-design, policy handbook integration, management development

programs, etc.)

EDUCATION

Master of Arts in Education, 1993

The Ohio State University, Columbus, Ohio

Bachelor of Arts in English, 1985

John Carroll University, University Heights, Ohio

SKILLS/CERTIFICATIONS

Senior Professional In Lominger Limited Performance Management

Human Resources (SPHR) Development Suite Systems (PeopleSoft,

Performance Pro, Success

Factors)

Certified DDI Facilitator

Microsoft Office Suite

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