Customer Service Administrative Assistant

Lynn Johnston **** S. Ash Circle 303-***-****

Centennial, CO 80122 303-***-****

Email: ************@*****.***

I hold a Producers License for Property & Casualty Insurance for Colorado, and as a Senior

Administrative Assistant, organized claims reviews for National Market Workers Compensation,

General Liability and Commercial Auto Liability clients. I assisted our Customer Service

Manager in scheduling reviews, and reviewed journal notes and Claim Summary Reviews to be

presented by each Case Handler, familiarizing me with terminology and reserves. As requested

by customers I pulled and updated Service Instructions (SSI’s), reviewed Action Plans and Claim

Summaries through the ExPrs, VIA & Aces systems for accuracy.

In addition to the above responsibilities the following was required: Proofreading & Editing,

Document duties included:

• Managing Calendars

• Assisting Sales team in drafting correspondence, proposals and presentations and reports

• Schedule & coordinate meetings and lunches

• Managing Travel arrangements

I have attended numerous courses and I am proficient in Microsoft Word, Excel & Power Point.

I assisted customers and brokers with Policy Coverage & Policy terminology issues frequently.

My position included Customer Service, corresponding and speaking with case handlers and our

Billing Unit as needed to resolve open bill issues, claim handling, etc. I enjoy working in this

field, I am project oriented and pride myself in being a team player.

Work Experience:

July 1997 – May 2011 Liberty Mutual Insurance Co. Englewood, CO

National Commercial Department

Senior Administrative Assistant

Volunteer Work:

March 2001 – May 2005 Friends for Youth (Troubled Teens) Denver, CO

5500 E. Yale Avenue #201

Tracy Esslinger

303-***-**** Ext 106

Jun 1983 – December 1984 Foss Nursing Home Seattle, WA

Education:

1970 - 1973 Woodway High School Graduate

Edmonds, WA

2006 & 2007 CIC Casualty 3 Day Seminar

Business Licenses: Colorado Producers P & C Insurance License

License #RPI58175 – Renewal 2-28-2009

State of Colorado Notary Public – 1998 to Current

Awards & Achievements

Designation - Commercial Insurance Service Representative (CISR) designation –

1998

Bravo Award for showing professional courtesy & great example of

cooperation between different departments.

Bravo Award for consistently exceeding expectations in the area of

customer service and for the impressive manner in which you managed the

Area Sales/Service Dinner at the quarterly meeting held in Denver.

Commercial Markets Spotlight on Success for suggestions for

improvements to The Source Homepage

Attributes:

Team Player – Well liked by coworkers and management. Excellent in

Customer Relations. Enthusiastic, hard working and precise in written

communication.

References:

Bonnie Brunelli – Iving, TX- Service Manager

800-***-**** Mobile: 214-***-****

Dan Chilton – Englewood, CO – Account Manager

303-***-**** Mobile 303-***-**** Evenings

Sandra Fox – Englewood, CO – Customer Service Coordinator

800-***-**** Ext 32528 Mobile: 303-***-****

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