Quality Assurance Engineer

tAUHID REHMAN

** ******** ******* **** 860-***-****

South Windsor, CT 06074 **************@*****.***

SUMMARY

An Information Technology, Performance Testing Engineer with extensive

experience partnering with Application Development and other Technical

resources in order to ensure software is tested/stress tested before going

into a production environment. Known for technical depth coupled with a

unique ability to communicate effectively at all levels. U.S. Citizen

willing to travel and/or relocate. Core competencies include:

Large-scale performance Effective written/verbal Process Improvement

testing communication Load Runner (Vugen)

Test Planning, Design, Client focus Protocols

Execution, systems Planning Risks and Agile Development

monitoring, Analysis and Contingencies environment

reporting HP Performance Distributed platforms

Collaborative testing and Center/Quality Center Level II & III technical

problem solving support

KEY ACCOMPLISHMENTS

. Led all performance testing efforts for the WebLogic to WebSphere

conversion, which consisted regression testing 25 critical applications

. Led performance testing efforts for an Agile development pilot project

. Developed process improvement strategy to maximize and streamline

performance testing services

. Led relocation to new office and ensured the technology infrastructure

(network/telephony) services were configured and performed adequately

. Taught and coached large new hire classes of the various office related

IT services and guidelines

TECHNICAL SKILLS

OS/Softwar MS Windows, MAC OS X, HP LoadRunner, HP Performance Center/Quality

e Center, SiteScope, Lotus Notes, MS Office suite, MS Visio/Project,

QuickBooks, Peachtree, MS Great Plains, Progression Macola,

SameTime, ValueWise, Peregrin ServiceCenter, ShipGear,

ViewletBuilder, WebEx, Entourage, ACT, Adobe Photoshop, SnagIT,

ESRI ArcView, Mainframe

Languages C, Java, Visual Basic, COBOL, HTML

Network LAN/WAN technology, TCP/IP Protocol, VNC Connection, Remote Desktop

streaming

Databases SQL Plus, Access

PROFESSIONAL EXPERIENCE

MassMutual, Springfield, MA 2007 - April 2011

Performance Test Engineer

. Integrated performance testing in an Agile development environment

. Led all performance testing efforts for the WebLogic to WebSphere

conversion

. Developed process improvement strategy to maximize and streamline

performance testing services

. Documented and tracked all defects in HP Quality Center detected during

performance testing

. Tested Web-based applications built on 3 tier J2EE architecture

. Experience testing in Windows environments as well as exposure to Unix

platforms

. Created test plans/collected requirements so the Performance Testing

process can be initiated

. Created scripts for various applications using HP LoadRunner (VuGen)

testing tool

. Executed Performance Tests such as Endurance, Capacity and Integrated

via HP Performance Center

. Extensively analyzed Performance Test results to ensure the service

level agreements are met

. Communicate performance concerns to project team and assist in defect

resolution

. Coached new team members in performance test disciplines so they can

become valuable contributors

. Managed project personnel and assigned tasks to ensure deliverables were

completed in a timely manner

. Oversaw work efforts and ensured the end results were effectively

communicated to the business partners

. Conducted performance based risk assessment of new and existing projects

. Verifed and provided sign-off for final test results for performance

test team as part of the production implementation

PricewaterhouseCoopers, LLP - Hartford, CT 2005 - 2007

US IT Field Support Specialist

. Provided direct Level II & III hardware/software support to the office

faculty

. Managed IT Service Center window on a daily basis

. Managed all asset related issues for the office (Local Asset Manager)

. Liaison between support technicians and remote software developers

. Participated in User Acceptance Testing for future enhancements and

upgrades

. Implemented process improvements via Best Practice Team

. Coached and mentored US IT new hires/interns

. Led office relocation project and ensured the technology infrastructure

(network/telephony) services were configured and performed adequately

V-Technologies, LLC - Waterbury, CT 2003 - 2005

Technical Sales & Support Specialist

. Provided Level I technical support via phone, Email and remote desktop

streaming

. Escalated issues and provided feedback to Level II support technician

and developer

. Created interactive financial software tutorials via ViewletBuilder

. Created support documentation for primary software

. Manual tested various modules of the primary software

INTERNSHIPS 2000 - 2003

Internet, Design, Marketing & Fulfillment Corp. (IDMF) - Westbrook, CT.

Technical Specialist

. Tested new applications on the E-commerce site to ensure it met quality

standards

. Repaired various technical issues with customer accounts

. Utilized Adobe Photoshop to improve the look and feel of the client

accounts

. Updated and maintained the company website on a regular basis

Goodman Speakers Bureau - Windsor, CT.

Web Support Analyst

. Maintained the company website by collecting client information in

Access and ACT

. Utilized technical expertise to identify, document and resolve any

problems in the current system

. Provided technical support to faculty with website and database issues

University of Connecticut - Engineering Computer Services (ECS) - Storrs,

CT.

Helpdesk Technician

. Configured operating systems/created NT accounts

. Installed MS Office 97/2000 Suite, Internet Explorer, Netscape

Communicator and MS Exchange

. Supported faculty/students with hardware and software issues

. Set up small networks and cabling

Asea Brown Boveri (ABB) - Windsor, CT.

IS Support Specialist

. Developed/maintained new web pages for the Intranet site

. Integrated web content with Lotus Notes databases

. Updated the North American website on a monthly basis

DirectAdvice Inc. - Hartford, CT.

Quality Assurance

. Tested proprietary application in the Intranet and Internet environments

. Created scripts using TestDirector testing tool

. Met specification and quality assurance standards

EDUCATION

MBA, University of Hartford (expected graduation 2012)

BS. Business Administration, University of Connecticut 2002

Major: Management Information Systems [pic]

Contact this candidate