Customer Service Administrative Assistant
Resume:
Shirley Baque-Hernandez
**** ** **** **., *****, FL 33144 *********@***.***
Summary of Qualifications
More than fifteen years of work experience in the fields of Banking,
Private Banking, Administrative Assistant.
. Effective organizational skills
. Works well in a team-oriented environment or can adapt to work
independently
. Fully Bilingual (English and Spanish)
Other abilities/Skills: Multi-line phones, meeting
planning, scheduling presentations, process invoices. MS
Office, Windows XP, IE, Lotus Notes, PeopleSoft, Outlook.
Accomplishment: Consistently presented a professional
image, both on the phone and in person, contributing to the
company's positive reputation. Clients and co-workers have
commended me for providing good customer service.
Experience
Full Time HLB Gravier
Coral Gables, FL
Mar 2009 - Feb 2011 Executive Administrative Assistant
. Assists the owner of a CPA Firm with his busy
agenda. Helps several other partners with their
agenda and meeting arrangements with local &
international clients.
. Other Responsibilities includes: Receiving and
delivering telephone messages. Responds emails or
direct them to the proper party. Made copies of
confidential information and sensitive material.
Occasionally, prepares memos or letters to
clients. Serve as back up to the main
receptionist or file clerk who's in charge of
mailing of FedEx packages and making company bank
deposits.
June 2008 - Feb 2009 (Unemployed)
Full Time Federal Reserve Bank of Dallas
Dallas, TX
Oct 2001 - May 2007 Operations Support Specialist-Payments
Services
. Assisted Vice President, Assistant Vice President,
Officers, managerial personnel and exempt level
staff in the Payments Services/Checks Department.
. Provides operational/administrative support to
functional areas.
. Updated the employee absence report on a daily
basis.
. Coordinated appointments and meetings.
. Answered telephone and responds to customers
inquires or refers customer calls to appropriate
staff for answers. Co-coordinated visitors to the
site/bank (hotel accommodation, transp., etc.)
*** see below
Full Time Stanford Financial Group
Miami, FL
Jul 1995 - Sep 2001 Administrative Assistant/Credit Card
Coordinator
. Assisted the office manager and supported Chief of
Staff and CEO of the Company when needed.
. Other Responsibilities included: Organized and
distributed correspondence. Receiving and
delivering of telephone messages. Made copies of
confidential information and sensitive material.
Managed inventory for the entire office floor
(computer, office, kitchen supplies, etc.)
Full Time
Dec 1992 - Jun 1995
First Union National Bank of Florida Miami, FL
Customer Sales/Service Representative/Vault
Custodian/Receptionist
. Responsible for selling products and services of
the bank to local and foreign customers.
. Served as back up to the office receptionist with
a multi-phone system. Greeted and assisted walk-
in customers. Worked as a teller for a period of
six months.
. Education
Coral Gables Senior High School
Bank Classes & Training Coral
Gables, FL 1989 First Union Bank, Miami, FL1992-94
Courses: Customer Service & In Branch Selling
***Worked Part-Time for Delta Air Lines in 1997-1998 as Reservations Agent
in Coral Gables, FL for 1 year.
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