Customer Service Project

Tracey Schwyn

***** ** **** ******, ********, WA 98008-2711

************@*******.***

C: 425-***-****

H: 425-***-****

OBJECTIVES:

Position within event management, or customer service based industry as a

Coordinator, or Account Representative, providing outstanding customer

service, organizational agility, focus and commitment to quality, integrity

and efficiency.

SUMMARY OF QUALIFICATIONS:

. Customer/client service and results focused.

. Managed live event logistics end-to-end for 10-700 attendees within

IT, transit, education

industries.

. Proven excellent customer service for internal and external customers.

. Strong multi-tasking, cross collaboration and organizational skills.

. Experience with award program management for internal union and non-

union employees.

. Demonstrated ability to form strong working relationships with all

levels of co-workers,

clients and third-party vendors.

. Proficient in learning broad range of software; Microsoft Office

Suites, proprietary

databases, i.e., database management, software and grant tracking,

marketing logistics, academic, property management and consulting

industries.

EDUCATION & PROFESSIONAL DEVELOPMENT

. Delta Community College, Freeland, MI/Major: Business

Administration

. International Special Event Conferences

. Project Management Workshops

AWARDS:

. "Directors Award" for providing excellent customer service/Marketing

Division

. "Team Award" for driving multiple company-wide volunteer

programs/Marketing Division

PROFESSIONAL EXPERIENCE

Project Coordinator

2010-2011

Microsoft Corporation, Redmond, WA

CompuCom/Excell-Vendor Position

. Direct support to Sr. Director, manage and coordinate Rhythm of

Business meeting logistics for Management and Security Division.

. Manage new hire on-boarding HR procedures in coordination with

Recruiting and Human Resources teams.

. Maintain security groups and distribution lists.

Area Marketing Specialist

2006-2010

Microsoft Corporation, Bellevue, WA

Spherion Corporation-Vendor Position

. Direct support to West Region Customer Marketing Manager;

negotiated facility and vendor contracts to align with project

scope and budget parameters.

. Managed logistical team and third- party vendor support during

planning, execution, and evaluation stages for product/solution

roadmap events.

. Developed logistics schedule and trained field support team

members to implement on-site marketing event logistics, and post-

event directives.

Page 2

Tracey Schwyn

16140 NE 15th Street, Bellevue, WA 98008-2711

************@*******.***

C: 425-***-****

H: 425-***-****

PROFESSIONAL EXPERIENCE

Event Coordinator / Employee Program Administrator

2003-2006

Community Transit, Everett, WA

. Direct support to Marketing Director; coordinated annual and

corporate events on-site and off-site and managed company awards

programs for 700 union and non-union employees.

. Recruited internal staff volunteers and coordinated logistics

for corporate annual events and fund raising campaigns across 7

Divisions.

. Developed yearly budget and maintained purchasing activities for

marketing department.

Non-Profit and Educational Awards Processor

2002-2003

Microsoft Corporation, Redmond, WA

1-Year Contingent Assignment through Kelly Services

. Acted as liaison between internal corporate entities and

customer representatives to fulfill grant and software donation

for non-profit agencies.

. Tracked software utilizing proprietary website tools.

. Monitored software license allocation and tracking reports.

Project Coordinator

2001-2002

Microsoft Corporation, Redmond, WA

1-Year Contingent Assignment through Kelly Services

. Established working relationships throughout 40 test groups

nationwide; Retrieved data to support research in purchase

behavior and software usability.

. Performed as project coordinator during development and

implementation phases of test programs in beta software

programs.

. Extensive one-on-one telephone contact with test user group

conducting interviews on end-user progress and feedback on beta

product.

Excellent references available upon request

Contact this candidate