Customer Service Sales
Resume:
MARY CHRISTEN DUMAS
Birmingham, AL 35242
abg0uc@r.postjobfree.com
E D UCAT IO N
The University of Alabama, Tuscaloosa, AL
College of Commerce and Business Administration
B.S. Commerce and Business Administration, August 2010
Concentration: Computer Technology Applications
EXPERIENCE
Alexander Shunnarah Injury Attorneys, P.C.
BIRMINGHAM, AL FEBRUARY 2011 PRESENT
INTAKE SPECIALIST
Provided quality customer service to clients as well as performing administrative tasks such as answering phones,
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filing client information, creating and mailing packets to potential and current clients
Use Outlook to intake client information and assign cases to attorneys and runners
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Use Excel to maintain a call log and maintain client intake information such as: new clients, clients to be signed,
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signed clients, case turndowns, assigned runners and assigned attorneys.
Calling clients to let them know that we accepted their case, or to let them know that we turned down their case.
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Working with and training a team of specialists to consult potential clients while proofreading their intakes before
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being sent to attorneys.
Extreme attention to detail with the ability to multitask while working in a fast paced environment
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The American Foundation for Suicide Prevention
BIRMINGHAM, AL FEBRUARY 2011 MAY 2
EVENTS COORDINATING INTERN
• Responsible for planning charity events, and working charity events in order to ensure their success
• Maintaining a monthly budget as well as determining the success of marketing efforts
• Scheduling, marketing, and promoting AFSP events and fund raisers
• Use Excel and PowerPoint to present ideas to committees for approval, as well as writing and maintain grants
Congressman Spencer Bachus
WASHINGTON, D.C. MAY JUNE 2008
HOUSE INTERN
• Performed administrative tasks such as answering phones, filing, faxing, creating and mailing/e mailing information
packets and conducting tours of the U.S. Capitol
Universal Air, INC
BIRMINGHAM, AL MAY 2005 AUGUST 200
SALES ASSOCIATE
• Performed administrative tasks such as answering phones, filing and faxing job reports, creating and distributing
invoices
SKIL LS / STRENGT HS
• Microsoft Office Suite: Word, PowerPoint, Excel; QuickBooks; QuickBooks; Organizational, time management, and
communication skills; Leadership skills, and project management
H O NORS AN D ACT I V I T I ES
• Alpha Delta Pi Sorority, Arlington Historical Society, Birmingham Women’s Ballet Committee, Habitat for Humanity,
Hope On Wheels, March of Dimes, NASC Honor Society, Ronald McDonald House, Tsunami Relief Fund Raiser,
University of Alabama Books for Africa
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