Customer Service Quality Control
Resume:
Mari Ann Olszanowski
San Diego, CA. 92110
Qualifications
More than 30 years of experience in purchasing and customer relations in manufacturing and
retail businesses. Extensive knowledge of warehousing, inventory control, technical support and
account management. Exceptionally organized and committed to excellent service and customer
satisfaction.
Work History
2004-2011 Customer Service Associate, Shaw Carpets Cartersville, GA. 30120
Effectively and courteously process orders, correspondence,
modifications and inquires
as requested by the customer. Served as a single point of contact for
customer problem
resolution, complete order processing, and customer information for
assigned and
unassigned transactions. Transaction processing may include evaluating
inventory
and making appropriate reallocation for optimal utilization; evaluating and
improving
order position; tracking and /or expediting shipments; coordinating
truckloads.
2000-2003 Customer Service Associate, Daimler Chrysler Corp, Lisle, IL 60532
Responded to incoming customer service request in a call center
environment.
Communicated accurately of appropriated follow up. Managed special
projects, which
included procedure flip charts and scripts as well as scheduling of other
Customer Service Associates.
1992-1999 Customer Service Mgr. Plastic Decorator's Inc. Elgin, IL 60123
Received, coordinated, followed up and satisfied all customer inquiries
directed toward
engineering, sales, accounting, quality control, scheduling and
manufacturing.
1988-1992 Purchasing Agent, Bley Engineering Company, Elk Grove, IL 60007
In charge of all aspects of purchasing, including materials, equipment
supplies and
commercial services. Maintained and updated company database
systems,
as well as invoice authorization, supplier liaison and report preparation.
Trained and
supervised in operational procedures.
1986-1988 Customer Service Associate/Office Mgr. City Business System, Elgin, IL
60120
Performed all forms of administrative duties, including purchasing/billing,
general
bookkeeping, and accounts payable/receivables and data entry retrieval.
Supervised customer relations and service call routing.
Education
1979-1981 Elgin High School-Elgin, Illinois
Graduated: general studies, typing, business classes, bookkeeping
Additional Qualifications
Knowledge of various computer programs including Excel, Wordperfect,
Dell, Infisy,
and Windows XP, AS4000, Georgia Work Ready Certificate (SILVER)
F80HJSYTK77X
References-Available upon request.
Contact this candidate