Mari Ann Olszanowski

**** ****** **. ****-***

San Diego, CA. 92110

404-***-****

Qualifications

More than 30 years of experience in purchasing and customer relations in manufacturing and

retail businesses. Extensive knowledge of warehousing, inventory control, technical support and

account management. Exceptionally organized and committed to excellent service and customer

satisfaction.

Work History

2004-2011 Customer Service Associate, Shaw Carpets Cartersville, GA. 30120

Effectively and courteously process orders, correspondence,

modifications and inquires

as requested by the customer. Served as a single point of contact for

customer problem

resolution, complete order processing, and customer information for

assigned and

unassigned transactions. Transaction processing may include evaluating

inventory

and making appropriate reallocation for optimal utilization; evaluating and

improving

order position; tracking and /or expediting shipments; coordinating

truckloads.

2000-2003 Customer Service Associate, Daimler Chrysler Corp, Lisle, IL 60532

Responded to incoming customer service request in a call center

environment.

Communicated accurately of appropriated follow up. Managed special

projects, which

included procedure flip charts and scripts as well as scheduling of other

Customer Service Associates.

1992-1999 Customer Service Mgr. Plastic Decorator's Inc. Elgin, IL 60123

Received, coordinated, followed up and satisfied all customer inquiries

directed toward

engineering, sales, accounting, quality control, scheduling and

manufacturing.

1988-1992 Purchasing Agent, Bley Engineering Company, Elk Grove, IL 60007

In charge of all aspects of purchasing, including materials, equipment

supplies and

commercial services. Maintained and updated company database

systems,

as well as invoice authorization, supplier liaison and report preparation.

Trained and

supervised in operational procedures.

1986-1988 Customer Service Associate/Office Mgr. City Business System, Elgin, IL

60120

Performed all forms of administrative duties, including purchasing/billing,

general

bookkeeping, and accounts payable/receivables and data entry retrieval.

Supervised customer relations and service call routing.

Education

1979-1981 Elgin High School-Elgin, Illinois

Graduated: general studies, typing, business classes, bookkeeping

Additional Qualifications

Knowledge of various computer programs including Excel, Wordperfect,

Dell, Infisy,

and Windows XP, AS4000, Georgia Work Ready Certificate (SILVER)

F80HJSYTK77X

References-Available upon request.

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