Human Resources Technical Support

H. LEE DALE

**** ********* **** *-*

College Park, Ga 30349

404-***-**** hm/*********@****.***

To utilize my analytical, technical and administrative skills as a

Desktop/Help Desk Analyst, Junior Database Administrator or Analyst in a

LAN/WAN network-oriented position with a progressive corporation, that

provides responsibilities and opportunities towards management.

CORE STRENGTHS

Programming Knowledge: Software Packages Knowledge:

COBOL I COBOL II WINDOWS 3.x-95 OFFICE

XP-2010

L. NOTES 6.5/REMEDY GROUPWISE 4.1-

6

SYMANTEC GHOST VISIO

Hardware Knowledge: Operating Systems Knowledge:

SYS. ARCH. PERIPHERALS NETWARE 4.1-6 NOVELL

3.1x

ROUTERS SWITCHES WINDOWS 98-7 DOS 5.0-

6.2/NT 4.0

Certifications:

Certified Network Administrator Novell 3.12 Certified Netware

Administrator Netware 4.1

Certified Netware Administrator Netware 5 Microsoft

Office User Specialist Master 2000

MILITARY EXPERIENCE

Admin Specialist/Computer Operator, Honorable Discharge

U. S. Army, 2-5 ADA, 2AD Killeen (Ft Hood), TX

o Performed general administrative and clerical duties in support for 690

Battalion personnel.

o Prepared and coordinated evaluation reports for all commissioned/non-

commissioned officers in Battalion.

o Prepared Quarterly Training Briefing presentations for Battalion and

Division command.

o Supervised subordinates on various duties, policies and procedures;

served as Computer Operator for Battalion.

PROFESSIONAL EXPERIENCE

Employee - Field Services/Parts Depot, Supervisor

October 05 -

AirTran Airlines, Atlanta GA Present

o Implements new asset management database in MS Access; account/track

current equipment inventory and software licenses information; works

closely with Field Services to verify, update and publish data on

internal Sharepoint site.

o Creates/implements a preventative maintenance schedule, including a check

list of tasks to be preformed as part of the maintenance; to be used by

Field Services. Creates weekly staff reports, conducts meetings and

annual training sessions.

o Works with the Financial Analyst to create purchases for new equipment

and Field Services to image/configure equipment; inventory delivered

equipment and schedules for timely deployment; works with management for

reporting design formats.

o Works with Field Services/vendors to determine common parts to replace,

upgrade, replacements on hand, minimum amounts to trigger reorder of each

disposable part and proper return; repairs of all non disposable or

warranty inventory.

o Performs routine hardware maintenance/repairs on equipment

including;desktops, laptops, printers, scanners and peripherals.

Contractor - Desk side Assistance Technician

March 05 -

Hewitt Packard, Alpharetta, GA

September 05[pic]

o Provided direct/remote technical support to end-users in a Windows

2000/XP environment; maintain inventory control.

o Administered VPNs, and TCP/IP connectivity issues HP secured domain;

remote connectivity utilizing NetMeeting.

o Troubleshooted/repaired hardware components and peripherals; system

boards, power supply, video/network cards, mobile devices, multi-bay

drives, printers and drivers.

o Handled customer-relations problems promptly and appropriately; escalates

issues according to established procedures.

o Supported Windows 2000/XP, Outlook/Office 2000/XP/2003, Lotus Notes 6.5,

Visio 2003 and UUNet 2000; utilizes Active Directory for account

management and Symantec Ghost for imaging processes on PCs meeting

standards.

Employee - Admissions Advisor/MOUS Instructor January

04 -

School of Adaptive Computer Training, Atlanta, GA

February 05

o Utilized computerized systems to communicate with students, process

admissions and prepare reports.

o Ability to communicate effectively, both orally and in writing; ability

to interpret, adapt, apply guidelines and procedures.

o Instructed students in Office 2000 (Word, Excel, Access, PowerPoint and

Outlook), leading towards MOUS certification.

o Demonstrated file manipulation, complex spreadsheets, databases queries

(SQL), presentations and electronic mail.

o Knowledge of computer equipment and proficiency in business software

applications in a Windows XP environment.

page 2, H. Lee Dale

Contractor - Workstation Reconfiguration Engineer April

03 -

Department of Human Resources, Atlanta, GA

December 03

o Assisted the DHR agency with state-wide migration project in configuring

6000 workstations to NetWare 6 servers.

o Backed-up users' data and archived mail for import; utilized

ZENWORKS/Ghost to image all appropriate workstations.

o Assisted DHR personnel with installation of servers, cabling, network

cards, Cisco routers/switches and devices.

o Upgraded, installed and configured Windows 98/2000, Office 2000 and

GroupWise 6 applications on DHR workstations.

Contractor - Network Analyst (Level II)

March 00 -

Foxboro Company, Duluth, GA March 03

o Supported 200 end-users directly/remotely on 3 NT servers and 1 Exchange

server; performed daily backups on all servers.

o Analyzed, diagnosed, replaced and tested computer-related components,

applications; maintained 3 Cisco routers/ 1 switch.

o Supported Outlook 97/98, Office 97, Lotus Notes and UUNet 4.0

applications, on Windows 95/98 and NT workstations.

o Installed and supported Windows 2000/XP, Office 2000/XP and UUNet 2000 on

PCs meeting standards; inventory control.

Employee/Part-time - Helpdesk Support Representative

April 00 -

Grady Memorial Hospital, Atlanta, GA

September 04

o Accountable for providing and coordinating technical support and

documentation in response to requests from end-users.

o Supported MediPac, THERESA, WordPerfect Suite, GroupWise 5/6, Windows

2000/XP and Office 2000/XP.

o Performed administrative functions, to include resetting passwords,

granting access rights and modifying file properties.

o Served as liaison between HIS resources, vendors, technicians and Grady

Health System end-users on NetWare 6 servers.

Contractor - Server/Cable Installer

February 00 -

Lynxus, Atlanta, GA February 00

o Installed NT servers in Atlanta Public Schools' Media Centers; A/B

switches, Combinator devices; tested CAT 5/coax cables.

o Installed and configured NT operating system, applications on servers;

connect units to school's network and satellite devices.

o Configured appropriate TCP/IP addresses to NT servers' clients for

communications between servers in the APS system.

Contractor - LAN/Helpdesk Analyst

February 99 -

Department of Administrative Services, Atlanta, GA

January 00

o Provided direct/phone technical support for all DOAS personnel, districts

and remote sites in a NetWare 4.1 environment.

o Supported GroupWise 4.1/5.5, Lotus Notes 5.5, Office 97 and Citrix

applications on Windows 95/98 and NT desktops.

o Installed/configured hardware components, applications and printers;

performed administrative functions; inventory control.

Instructor - PT October 98 -

Micro/Computer Learning Center, Marietta, GA

October 99

o Trained students on NetWare 4.1 concepts in Windows 3.1-98 environments,

security measures, users' rights and protocols.

o Trained students to use DOS command files, folders, functions and

utilities and to navigate in a NetWare 4.1 environment.

o Educated students on troubleshooting NetWare 4.1 server objects,

directories, problems, commands and troubleshooting.

Associate/Employee - Y2000/Tester/Tech Analyst

February 98 -

Keane, Inc., Atlanta, GA January

99

o Determined Y2000 dates to be tested, using JCL, test scripts and source

code; COBOL, EasyTrieve and RPG.

o Performed Y2000 compliance scans on site/remotely for all Department of

Human Resources agencies.

o Performed LAN administrative duties on DHR NetWare 4.1 servers, hubs,

routers, associated peripherals and computers.

Contractor - System Analyst/Consultant May 95

-

GA. Department of Corrections, Atlanta, GA

October 97

o Provided technical support via telephone/direct in a LAN/WAN environment,

for all correctional institutions statewide.

o Utilized PCAnywhere for administrative tasks at remote facilities;

efficient with backup tape devices and inventory control.

o Diagnosed and resolved Mainframe, Windows 95 and DOS related problems in

a NetWare 4.1/3.12 environment.

EDUCATION/TRAINING

Bachelor of Science Degree in Computer Information Systems

DeVRY Institute of Technology, Decatur, GA

Associate of Applied Arts Degree in General Studies

Central Texas College, Killeen, TX

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