Customer Service Administrative Assistant

PO BOX ****** SAN JOSE, CA *****

Phone 408-***-**** . E-mail *******@*****.***

Anna Taime

Functional summary

Over a decade of progressive and flexible corporate and department

administrative management for small and large companies. Proven superior

customer service/hospitality and follow up in various industries such as

medical, telecommunications, property management and financial. Assertive

scheduling, maintain confidential information and new hire orientation.

Cost effective accounting management with budgeting, general ledgers, tax

preparation, collections and payroll. Advanced computer proficiency in

Microsoft Excel, Word, Power Point, Outlook and Internet research.

Aggressive multi-tasking and highly detailed organization skills in order

to prioritize and meet deadlines. Oversee inventory and event coordination.

Work with facilities regarding issues, emergency situations and maintain

security. Three words that best describe me are proactive, dependable and

trustworthy.

EmploymenT

2010 - Present Paychex, Incorporated San Jose, CA

Branch Administrative Assistant /Payroll Auditor

Answer fast paced multi line phone system while utilizing Avaya BCMS

locator, back up receptionist and team member of three.

Provide utmost professional customer service and maintain effective

business relations with clients and employees over the phone and in

person.

Audit payroll specialist direct deposits, new client checks and next day

deposits daily and report discrepancies to branch manager, supervisors and

payroll specialists.

Print, secure and distribute live payrolls to clients from within and

outside of the branch under pressure.

Calendar coordination for branch manager's schedule and assist with event

planning.

Generate and maintain confidential files and reports for clients and

employees.

Perform bi-weekly payroll for the branch.

Front desk security and assist with facility issues.

Heavy clerical duties such as copying, scanning, filing and distributing

electronic faxes for the branch.

2009 Ultimate Staffing Santa Clara, CA

Facilities & EVS Departments Administrative Assistant - El Camino Hospital

Aggressively answering multi line phone for both departments, check

general voicemail, dispatch engineers and housekeeping using a Vocera

device, online paging and two-way radio.

Provide utmost professional detailed and fast paced customer service

involving constant follow up with hospital staff, patients and

contractors.

Report to and assist Facilities Manager with purchase requisitions and

shop meeting notes.

Maintain fire, drill and equipment documentation in order to meet hospital

regulations.

Multiple clerical duties such as copying, filing, faxing, interoffice mail

and projects on Excel.

Produce efficient work request and order templates to maintain accurate

information.

Progressive data entry and updating work orders of past and present on the

medical TMS database.

Report to and assist Environmental Health Services Manager with various

projects and timecard confirmation.

Document occurrence, absentee and tardiness information for EHS staff into

reports.

Generate transport reports for hospital statistics.

2009 Ultimate Staffing Santa Clara, CA

Property Management Administrative Assistant - Vallco Shopping Mall

Management Office

Maintain business relations at an intense level of professional customer

service with the public, management, tenants, vendors and contractors.

Report to and assist Property Accountant/Office Manager with monthly

sales, collections, new vendor set up, progressive data entry coding and

prompt bank deposits.

Compile and update certificates of liability insurance for tenants,

vendors and contractors meeting management requirements.

Consistent heavy clerical duties such as filing, copying, faxing and

scanning.

Scheduling, catering and office calendaring for the Director of Marketing

and Leasing.

Sustain and organize supply room using online account.

Assist the Director of Operations with emergency facility issues and

service calls for tenants.

Accurate open communication with the Director of Public Safety on security

issues and occurrences.

2006 - 2011 Doris Micheli San Jose, CA

Personal Accounting Manager

Establish a productive and safe office lay out for a disabled and legally

blind client.

Proactively maintain effective business and medical communications for the

client.

Gather and research information, paperwork and budgets for expense

reports.

Create general ledgers, cost-effective management of accounts payable,

receivable and tax preparation.

Actively execute bank deposits at different locations for all business and

personal accounts.

2005 Palo Alto Staffing Palo Alto, CA

Start Up Corporate Headquarters Administrative Assistant - Precision IO

Manage the front office and provide continuous friendly customer service

for visitors, employees, CEO and board members.

Report to and assist Corporate Service Coordinator with ordering business

cards, domestic travel and errands for the company using personal vehicle.

Constant heavy clerical duties such as scanning, filing, copying and

faxing.

Name and prepare conference rooms utilizing calendar management.

Morning and afternoon restock of kitchens daily and assist with catering

on a weekly basis.

Maintain kitchen and office supplies on company budgets with vendor

business relations.

2001 - 2004 Sunrise Telecom Incorporated San Jose, CA

Corporate Headquarters Front Desk Receptionist

Promoted to establish and manage the front desk in new building with

minimal training and supervision.

Answer progressive multi line phone, check general voicemail and manage

high volume paging system for two buildings.

Solid and highly effective multi tasking customer service and follow up

with employees, shipping, customer service, sales, vendors and customers.

Report to and assist the Director of HR and CFO with new hire orientation

and applicant database while maintaining confidential company and employee

information.

Train the back up receptionist and create front desk policies and

procedures.

Assist Facilities Manager with service calls, emergency issues and

maintain security.

Education & CERTIFICATION

1993 - 1998 DeAnza College

Cupertino, CA

Criminal Justice, Internship with the San Jose Police Department

Contact this candidate