Customer Service Manager
Resume:
Trina Crockwell **** Dorian Drive
Unit B
Snellville, GA 30078
*****.*********@*****.***
_________________________________________________________________________________________
TITLE : Administrative Professional
PROFILE : 18+ years of experience in Financial Services, Legal Services and Publishing. Areas of
expertise include formulating and implementing policies and procedures; organizing and
streamlining data; and an expert knowledge of the Microsoft Office suite of products.
EXPERIENCE:
G4S Wackenhut Security – Virginia Beach, Virginia
2009 – Current
Security Officer (VA DCJS Registration #99231701) – Provided protection, assistance, information and
miscellaneous related services to the management, employees, and visitors of client. Duties
included observing and responding to conditions and activities such as:
Utility breakdowns Fire and Safety violations and hazards
Accidents Fires in progress
Security-related deficiencies Loitering or trespassing
Theft Crimes against property
Violent crimes Use of intoxicants
Disturbances Unauthorized distribution of literature
Peddling Demonstrations
Cox Auto Trader/Auto Mart – Norfolk, Virginia
2004 – 2009
(Formerly Trader Publishing Company)
Independent Contractor Program Administrator – Prepared and maintained data files relevant to
contractual agreements between Cox Auto Trader/Auto Mart and the approximately 2,500
individuals who delivered the publications throughout the United States.
• Eliminated 98% of legal compliance issues through the education of field personnel
on distinctions between contractors and full-time employees.
• Facilitated company-wide training sessions for Circulation Managers, Regional
Managers and District Managers.
James A. Winstead & Associates – Chesapeake, Virginia
2001 – 2003
Office Manager – Provided administrative support to law office.
• Assisted in organizing daily workflows including payroll, and accounts
payable/receivables.
• Maintained the attorney court calendar and managed office staff.
• Attended docket calls giving attorneys the opportunity to prepare pleadings, meet
with clients or perform research.
• Met with bankruptcy clients to explain and prepare schedules, outline time frames
and ease apprehension over trustee meetings.
Trader Publishing Company – Norfolk, Virginia
1999 – 2001
Office Administrator – Provided administrative support to General Manager of three national monthly
publications. Assisted in coordinating elements of pre-production, production and post-
production as well as providing supervising support for those publications.
• Coordinated logistics, advertisements, publicity and travel for trade shows for each
publication.
• Assisted in budget process and accounts payable/receivables for each publication
• Provided monthly financial reports.
• Acted as liaison between sales and graphics departments to streamline the pre-
production process
• Maintained a close connection to the composing site and printers to ensure
publications would be produced in an accurate and timely fashion.
• Worked closely with freelance writers to facilitate submission of articles.
• Chose and placed “house ads” strategically inside publications for maximum
exposure and effect.
Second Calvary Baptist Church – Norfolk, Virginia
1997 – 1999
Financial Secretary – Assisted in the administration of $790M church budget by
recording all income and expenditures, disbursing all funds and providing financial
reports as needed.
• Acted as financial liaison during renovation project
• Prepared and implemented policy and procedure manual for the effective operation of
the church financial department.
Merrill Lynch – Virginia Beach, Virginia
1991 – 1997
Registered Administrative Assistant – Provided assistance to financial advisors by
preparing and submitting orders to trade stocks, bonds, and mutual funds.
• Delivered excellent customer service to clients by researching discrepancies on their
monthly investment statements and ordering stock or bond certificates
• Updated clients on the stock, bond or mutual fund markets..
Commodities Trading Associate – Traded commodities on the open market while overseeing
compliance issues for the branch office.
• Processed all commodity orders while maintaining close contact with clients.
• Maintained excellent security and commodity compliance for the branch office.
State of New York Executive Chamber – Albany, New York
1988 – 1991
Confidential Assistant, Office of Counsel to Governor Mario Cuomo– Provided
assistance to Assistant Counsel to the Governor by preparing legislative proposals,
judicial renditions and extraditions and answering correspondence addressed to the
Governor.
• Maintained legislative proposals while making alterations for bill drafting and
followed up on revisions to legislative proposals to ensure approval by assistant
counsel.
• Solicited and consolidated agency opinions on legislative proposals for the State of
New York departments of Taxation and Finance, the Budget and the Municipal
Assistance Corporation.
• Prepared Messages of Necessity for approval by the legislature and the governor.
• Provided assistance to Governor’s Counsel by coordinating meetings with appropriate
agencies to discuss legislative proposals and making travel arrangements when
required.
EDUCATION : College of St. Rose – Albany, Ney York - 1979
Bachelor of Arts – Spanish
Regent University School of Law – 2003
(Degree requirements incomplete)
LICENSES : Formerly licensed by NASD – Series 6 (Mutual Funds), Series 7 (Stocks and Bonds)
Formerly licensed by CBOE – Series 3 (Commodities)
Formerly licensed Property & Casualty (Personal Lines) License - Virginia
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