Customer Service Manager
Resume:
Israel Ponce
San Jose Ca,****6
*********@*****.***
SKILLS AND ATTRIBUTES
• Excellent inter-group coordinator
• Sage customer review management software
• 10 years experience in manufacturing, Assembly and repair in computer fields
• 10 years experience providing customer support in computer related problems
Good communication Skills
EXPERIENCE
Expresso Fitness - San Jose, Ca (Interactive Fitness Equipment) June 2006 – November 2009
Production Manager/Systems Engineer/ Computer technician.Tech Support.
• Develop and maintain hardware assembly processes for the Spark, S2, and S2U, S3U fitness
bikes
• Coordinate Quality Control and assess incoming product and computers from overseas
manufacturer - Shinn Fu
• Manage Customer Service troubleshooting PCs from R.M.A. accounts
• Train outside departments and new employees on processes and building instructions
• Support Engineering department by troubleshooting and feedback on new hardware in
development
HP/UPS- Sunnyvale, Ca (Warehouse Manager) January 2002 - December 2006
.keeping track of all items that come into and go out of the warehouse.
Planning, organizing and controlling of Warehouse’ over-all operations.
Constantly plan out all warehouse resources and activities in relation to company objectives and set
targets.
Make plans to develop staffs of warehouse by internal/on-job training.
. Issue Inventory Weekly report, IN/OUT status report, dead stock report, goods age report, consumption
report.
. Promote constant motivation among staff to strive for an efficient and effective warehouse
administration.
Enhance subordinates’ well being and capability through training and give opportunities for promotion...
Compaq- Cupertino, CA (Tech Support) August 2001 - December 2002
• Computer Assembly and software troubleshooting
• Diagnosing and repairing Computer Network Problems
• Building Client/Server and Peer-to-Peer Networks. Network Workstation Configuration.
Wyle Electronics (Production Tech III) Santa Clara, CA August 1994 - Dec 2000
• Performs Specialized Technical work in the repair and maintenance of Production Equipment.
• Testing and calibrating Equipment to determine Malfunctions and repairing it.
• Special Testing Devices, Schematic Diagrams to factory Maintenance Documentation.
Avnet Electronics (Help Desk Tech) Milpitas, CA February 1991 - July 1994
• Manages day-to-day helpdesk operations including but not limited to helpdesk
team, troubleshooting technical issues, ticket resolution.
Understand client objectives, timelines, and procedures.
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Ensures timely capture, review, and reporting.
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Interfaces with client groups, and End-Users to develop, enhance, and align a
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high quality customer service.
Performs other duties as assigned.
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Education:
03/01-02-02 institute for Business and Technology- Santa Clara, Ca
Diploma- Computer Network Technician
Certifications: A+
San Jose City College 1990-1991 GED
Evergreen College 1991-1992
References
References are available upon request.
Contact this candidate