Customer Service Manager
Resume:
Deanna Robinson
De Berry TX 75639
******.*.********@*****.***
Objective
I am a hard working employee wishing to use my knowledgeable experience for the better of
your company. I am ready and eager to apply the skills and knowledge that I have learned
and continuing to learn to help build a better and more productive environment for your
company.
E ducation
2005-2006, Associates of Science, Panola College
Work Experience
Technical Support Specialist, July 2009-July 2011
Teleperformance Advanced Services Division
Job duties include: taking technical calls for Sprint, national cell phone carrier, assisting
customer with either technical, billing or customer service issues. I provide customers step
by step instructions on how to fix any problems with the phone or the mobile network. I also
sell customers products and services that they are going to need with their Sprint phones
l ike new phones, plan changes, and accessories. Assist customers with filing complaints
and ensuring that Sprint’s standard for customer satisfaction is met and helping to
reducing customer retention within the company.
Shift Manager, October 2008-October 2009
McDonald’s Restaurant
Job duties include: organizing crew persons on specific shifts making sure that all crew
members are at their specific stations throughout their shift and are handling the
customers accordingly, t ranslating directions to the members on the crew that only spoke
Spanish, handling payroll and payroll issues, counting and controlling store inventory,
counting money in the store and theft prevention, t raining of new crew members, quality
control of the food that is being sent out for the customer's consumption, and upholding the
h igh standard of quality and service that McDonald’s is known for.
D ietary Aide/Cook, June 2007-April 2008
Panola Care and Rehabilitation
Job duties include: preparing and cooking dietary meals for the patients in the home.
M aking diabetic snack carts for patients during the night, clearing tables, washing dishes,
making sure the breakfast meats were ready for the next morning and rolling silverware.
Volunteer Work
I currently am a volunteer at my daughter's school where she is in a class for children with
learning disabilities. I volunteer to go with the class on field t r ips and sit in the class and
watch other students.
L anguage
I have taken seven years of Spanish. I have skills in reading, speaking and wri ting in
Spanish.
References
Paul Jackson, Certified Teen Driving Instructor. Cassara’s Teen Driving School, (617)413-
6009
Roger Wilson, Physical Therapist Assistant, Autumn Leaves Nursing and Rehabili tation,
Contact this candidate