Training Customer Service

Jessica Eve Sheets

**** **** ***** ***

Colorado Springs, Colorado 80925

E-mail:*********@*****.***

Home:(719) - 357-0457

Work

Experience

*-**** *****/*** (8/1/2011 - Present) - Family Readiness Treasure

Fort Carson, Colorado, United States

Supervisor: CPT Allen

Duties: Sets up fund account at local bank. Maintains FRG fund records

and ledger; keeps it up to date at all times. Receives and accounts for

all funds submitted from fundraisers; prepares deposit slips, and

deposits funds into the FRG account. Disburses checks in accordance with

FRG Leader and Commander's guidance. Reviews monthly bank statements and

reconciles with ledger; calls bank about any unexplained discrepancies.

Prepares monthly informal audit reports and presents them to FRG Leader

and Commander; also reads financial summary aloud at FRG meetings.

704th BSB 4IBCT/4ID (02/17/2009 - Present) - Family Readiness Support

Assistant

Fort Carson, Colorado United States

Supervisor: LTC Taylor - 719-***-****; Contact: Yes

Pay Grade: GS-05-03

Salary: $33,402.00 per year

Hours per week: 40

Duties: Performs general office clerical duties on a daily bases.

Maintain and update unit rosters for the Family Readiness Leaders and

Commanders. Receives calls and resources Family Readiness Group Leaders,

Family members and Soldiers to proper agencies. Provides customer service

to all Family Readiness Group Leaders, Family members and Soldiers.

Prepares correspondence, reports and maintains records and files. Update

and maintain the Commander Inspection Book. Performs internal audits on

Commanders bank accounts. Maintains a copy of all Commanders bank

transactions, to be sure that the bank account is following all

appropriate regulations. Serve as an advisor to the Commander on Family

Readiness Group programs while performing a variety of clerical and

administrative duties. Assist the Commander in the preparation and

coordination of briefings, orientations and workshops in informing

Soldiers and family members regarding the functions of the Family

Readiness Program and a variety of deployment and reunion issues.

Coordinates with the facilities, speakers and arrange child-care for

Family Readiness Group meetings and events for Soldiers and Family

Members. Prepares and distributes written information such as flyers,

letters, calendars and newsletters. Provide assistance, information,

referral and follow-up on Family Program areas. Assists with implementing

and maintaining family support services for family members separated from

their military sponsor. Keep efficient and effective communication with

the Commander, Family Readiness Group Leaders and the family members.

Informs the Commander if there is any issues that the Family Readiness

Group is having that need to be brought to there attention. Coordinates

with community agencies to gather information so that the soldiers and

there family members know all programs available to them. Ensures timely

and accurate information is relayed to Family Readiness Group Leaders to

distribute information to Soldiers and family members. Maintain

day-to-day awareness regarding public, military and/or administrative

issues impacting the families during or after deployment. Updates and

maintains units Family Readiness Web Page (Virtual Family Readiness Group

Website), Unit Facebook and provides input.

USA Army 1-79FA Fox Company (04/01/2008 - 10/31/2008) - Family Readiness

Group Leader

Lawton, Oklahoma United States

Supervisor: CPT Chung - 580-***-****; Contact: Yes

Salary: $0.00 per year

Hours per week: 25

Duties: Act as the Commander's representative for conducting family

member/ family readiness activities and training. Mentor and provide

solid leadership to all volunteers. Oversee all FRG operations,

monitoring timeliness, progress of planning and execution of the

Commander's goals, adhering to the strictest standards of confidentiality

at all times. Ensure all FRG volunteers receive training specific to

areas of responsibilities. Oversee FRG activities. Coordinate social

events for mutual support and information. Facilitate volunteer and

committee meetings, encourage attendance, provide an agenda, and lead

appropriate discussions, thereby creating a comfortable environment for

all attendees. Provide the Commander with an annual summary of the FRG

self-generated funds. Ensure the FRG adheres to all Army applicable

regulations and policies regarding fundraising, account balances, and

expenditures. Act as a spokesperson for the FRG to families, and the

Commander. Be aware of unit and families' concerns and issues, ensuring

facts and dispelling rumors. Keep the Commander informed of significant

problems that arise. Welcome each new soldier and family with a phone

call or welcome letter. Ensure FRG adheres to governing policies,

regulations, Operations Security (OPSEC), and to the Privacy Act of 1974.

Maintain FRG Binder (activity reports, treasurer reports, after action

reports, meeting minutes, etc.), with the assistance of the FRG

Leadership Team. Contacting family members to help volunteer in the booth

for family day to help provide funds for the FRG.

FlightSafety International (09/01/2004 - 08/30/2006) - Customer Support

Compliance/Standards Department

Savannah, Georgia United States

Supervisor: Pet Nily - 912-***-****; Contact: Yes

Salary: $26,800.00 per year

Hours per week: 40

Duties: Using office automation equipment and word processing software,

prepares a variety of correspondence, memorandums, briefings and Daily

Activity and other reports required for day-to-day operation. Refers to

agency regulations, flip charts, dictionaries, and other typical office

reference materials to ensure proper format, grammatical accuracy, and

correct spelling. Uses E-Mail to send and retrieve messages. Receives

phone calls and visitors, and help solve problems or issues. Established

online flight attendant record process and procedures that now saves 16

payroll hours worth of work. Ensured records processed within 8-day

period under FAA regulation without errors. Cross Trained in various

other Standards departments' positions to cover for co-works. Examines,

review and processes of pilot training records. Uses judgment in

determining causes of errors and making adjustments and corrections.

Preformed internal audits on other departments. Maintaining, updating,

and filing of client records. Prepares and types a variety of Excel, Word

and PowerPoint documents. Assist Clients, Instructor and Program Mangers

with request or help understanding FAA regulation. Storing, maintaining

and receiving of supplies

USA Army (06/24/2001 - 08/15/2005) - Petroleum Supply Specialist

Hinesville, Georgia United States

Supervisor: SFC Lee - 912-***-****; Contact: Yes

Salary: $28,000.00 per year

Duties: Perform a variety of duties involved in the off-loading aviation

fuels (avgas/JP4/JP8) from commercial tanker trucks to bulk storage

tanks. Also load fuel from storage tanks to helicopters, fixed wing

aircraft, HEMTT tanker trucks and LMTV tanker truck. Gauge storage tanks

each morning, after each bulk issue/receipt, and before and after each

transfer. Inspects truck to be loaded for left over contents; takes

samples of any contents found and runs specified test. Loads only those

tankers whose contents are compatible with fuel to be delivered. Opens

valves at storage tank and pump house. Activates master power control;

puts pump house power control on remote. Puts loading nozzle in aircraft

or tanker, sets meter, activates power and manually controls delivery

lever. Performs miscellaneous tasks associated with fuel storage,

receipt, dispensing, shipping and issuing. Inspects storage facilities

and equipment; makes visual checks for leaks in valve and hoses. Headed

and leaded fuel points during military operations field exercises.

Maintain accurate fuel reports. Prepared office memos on request. Created

Power Point budget slides for presentations. Coordinated bulk supply

purchases for the battalion. Inspected, serviced, and repaired HEMTT

tanker trucks, LMTV tanker trucks, storages tanks and bags, M9, M16, M4,

MK19, AT4, M2, and M249.

Publix Supermarket (02/01/1997 - 06/24/2001) - Pharmacy Clerk

West Palm Beach, Florida United States

Supervisor: Mr. Ade - 561-***-****; Contact: Yes

Salary: $10,000.00 per year

Hours per week: 20

Duties: Receives and reviews prescriptions for the full range of

pharmaceuticals handled by the pharmacy. Prepares full range of sterile

products. Performs the full range of bulk compounding for the pharmacy to

include chemotherapy preparations in support of hematology and oncology.

Selects components; computes quantities; set up, operates, and maintains

common and specialized instruments and equipment. Reviews orders for

compatibility and additives, converts instructions to proper units and

measures, and calculates the quantity of solution required based on

concentration, interaction, dosage, number of doses, loss of processing.

Managed weekly records to prevent the sale of expired medications.

Assisted customers with the purchase of medications.

Education College/University

Kaplan University (08/01/2009 - 5/10/2011)

Colorado Springs, Colorado

United States

Degree: Bachelor Major: Accounting

GPA: 3.85 Semester Hours: 180

College/University

Cameron University (10/16/2006 - 05/10/2008)

Lawton, Oklahoma

United States

Degree: - Major: Accounting; Minor: ROTC;

GPA: 3.692 Semester Hours: 65

Wellington High School

Wellington, Fl US

High School diploma- 6/2001

Additional March 2009 Standing Down Suicide Training

March 2009 Point of Contact Training

Training March 2009 EEP/POSH Training

March 2009 SAEDA/OE Training

March 2009 Volunteer Management Information System (VMIS) Training

March 2009 Army Family Team Building I

March 2009 Army Family Team Building II

March 2009 Army Family Team Building III

March 2009 Prevention of Sexual Harassment v2

March 2009 Sustainability and Environmental Management System

March 2009 Army G3 Computer Security Training

March 2009 Employee Assistance Program

March 2009 Spouse Battle mind Training

March 2009 CareTeam Training

Jan 2006 Certification obtained, General Emergency Training, All Crew

Training, FlightSafety International - Savannah

Mar 2006 Certification obtained, Service Excellence Annual Training

Sep 2005 Certification obtained, Internal Auditing Basics 2nd Ed./FSI

Aug 2005 Certification obtained, Customer Support Development Training.

Apr 2002 Certification obtained, Ammo Fuel Handler HAZMAT course

Nov 2001-Jan 2002 Petroleum Vehicle Operator

Sep 2001-Nov 2001 Degree obtained, Petroleum Supply Specialist,

Petroleum Supply Specialist school

ADDITIONAL INFORMATION: Proficient in Microsoft Office

Preferred-9x/2000, Microsoft Word, Microsoft Outlook, Microsoft Excel,

Microsoft Power Point, Microsoft Access, Microsoft Publisher, IBM AS400,

multi-line telephone system, copier machines, fax machines, scanners,

and printers. Fast learner and easy to train.

Contact this candidate