Supply Chain Customer Service

D w ight C Herlong, SR

*** **** **., ********, ** 39301 425-***-**** *************@*****.***

Qualification Summary

Visionary and award-winning leader with 20 years of executive leadership experience that

has successfully t ransformed Fortune 100 companies to achieve breakthrough results,

competitive advantage and shareholder value. Proven t rack record of shaping strategy,

developing people and reengineering processes and related functional areas to more

effectively sense and respond to customer needs

Value Chain Services, A tlanta, GA August 2008 –

P resent P resident - Consulting fi rm offering Supply Chain Services. Offerings

i nclude strategy, implementation, interim staffing and other required services and

r esources.

T-Mobile – USA, Bellevue, WA February 2007 – August

2008 V ice President, In tegrated Supply Chain – R esponsibilities included leadership of

T- Mobile’s I ntegrated Supply Chain Operations including Procurement, Retail

O perations, Sales Administration and Order Management, Retail Fulfillment, I n-

sourced and Out-sourced Distribution Center Operations, Contract Manufacturing,

Q uality Assurance, T ransportation and Reverse Logistics, Supplier Development

a nd Management, Demand Planning and Inventory Management.

• $5 Billion in direct procurement spend; $300 million in budget

r esponsibilities (Transportation, Distribution & Shared Services)

• 39 (6 owned and 33 strategic partners) manufacturing plants globally

( Europe, China, Singapore, Korea and Mexico)

• Deployed Manhattan Associates Supply Chain Execution Toolset; Developed

a nd implemented operational concepts t rending to deliver $500 million in

E B I TDA annualized improvement; Improved all major KP I’s (perfect order

percentage 10 basis points); Supply Chain execution deployments estimated to

generate $60 million dollars in reduced operational expense starting Q2 of 2009;

represents an improvement in EBITDA as i t is 80% Transportation savings and

l abor productivity improvements

• Revamped vendor managed inventory program and supplier scorecard

p rogram

• Designed and developed a L &D department for the Supply Chain organization to

focus on developing the current in-house talent

• Supplemented specific new hires to fill gaps in experience where required; finalized

a relationship with Arizona State, SMU, M ichigan State, UT and Georgia Tech to

become Supply Chain Sponsors and began a Management Development program

• Deployed foundational modules of JDA Planning solutions. Improved forecast

accuracy from a 5 year historical t rend of 34% to 58% since deployment. Improved

cash f low by reducing over saturation of inventory in the retail channel by $700K.

I mproved EBITDA by $20 million in obsolescence and other operation expense

i mprovements

• Ini tiated migration to a more contemporary S&OP process as well as Stage 5 CPFR

w ith our suppliers, customers and distributors

• Completed the analysis and detail design of company’s operational concepts and

facility design that will be built out by spring 2010. Transitioning from a network

t hat is regionally structured for the commercial channels but has only one facility for

t he direct channels, reverse logistics, web & telesales respectively. The new design

leverages the outbound and inbound centroids as well as three different types of

buildings (2 consumer only facilities, 2 back to store only, 4 cross-dock locations and

one Hub location) with an appropriate amount of automation and technology but

s till designed to maximize strong process

• Reduced labor cost by 30% over 9 month time frame ($3 million on a base of $10

m illion) while at the same t ime improved service delivery for repair and t r iage on

w ireless handsets

Macy’s, A tlanta, GA A ugust 2003 – February 2007

G roup Vice President of Direct to Consumer Logistics – R esponsibilities included

l eadership of Distribution, T ransportation and Customer Service support

f unctions for Di rect to Consumer Business Channel (Annual sales of $750 million)

• 6 direct reports with a total exempt staff of 42 and 2500 indirect hourly

associates

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• Responsible for a $120 million T ransportation budget (small package

delivery, I nbound T ransportation and Store Shuttle) and $100 million

D istribution budget

• Reduced cost as a percent of sales 15% versus budget; $4 million dollar

savings in conjunction with improved customer service scores

• I nitiated and managed a Capital project of $400 million; the initiative

e ntailed building out the cur rent infrastructure (systems, operations, and

merchandising) to support the explosive growth (65% year over year) of our

D i rect Sales Channel

• Co-lead for the integration of the direct to consumer channels (Catalog and Ecommerce

business units) into a multi-channel model for the largest department store retailer in the

US. These improvement and t ransformation activities facilitated and supported

i ncremental $165 million annual sales for the direct channels

Best Buy Co. Inc. A tlanta, GA March 2002 - August 2003

D irector of Delivery Distribution Centers – D i rect responsibility for thi r teen-delivery

d istribution centers supporting 423 stores in the areas of appliances, service

support, and retu rn to vendor activities. Responsibilities included coaching and

development of direct reports, managing an expense budget of $225M and direct

i mpact on the support of $1.5 Billion in revenue generation. Di rected activities

t hat support approximately 3,500 home deliveries. Managed third party vendor

r elationships with contract home delivery teams and dedicated shuttle services.

• 74 salaried managers, including 13 general managers as direct reports and

645 hourly associates

• Region beat budget by $4 million dollars for fiscal year FY03

Webvan Group.com May 1998-June 2001

D irector of Distribution Center Operations – R esponsibilities included distribution

operations, inventory management and order fulfillment

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D irector of Transportation – R esponsible for handling all aspects of the start-up

operations for an E-commerce company transportation department

ROADWAY EXPRESS, A tlanta, GA M ay 1991 -

M ay 1998

Various management roles

EDUCATION

GEORG IA STATE UN I VERSI TY – MS, Concentration in Organizational Behavior

a nd Development

D ELTA STATE UN I VERSI TY – BBA, Concentration in Management

Six Sigma Master Black Belt

Lean Certification

Project Management Certification

PROFESSIONAL AFF I L IAT IONS & ACCOMPL ISH MENTS

VICS WERC

NRF ISM

IBF CSCMP

APICS RI LA

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