Administrative Assistant Technical Support

O B J E C T I V E

Utilize, develop, and expand my technical abilities so I can help others.

P R A C T I C A L E X P E R I E N C E

Computer Sciences Corporation (CSC)

L3 Field Technician Associate

September 2010 - present

Accepted lateral position during company acquisition to support same

distribution site.

CompuCom

L3 Deskside Support Analyst

October 2008 - September 2010

Contracted October 2008 via Sapphire Technologies. Became permanent

CompuCom employee April 2009. Sole onsite technician supporting

technology in 300,000 square foot distribution center. Job scope

included maintaining, troubleshooting, and repairing various desktop

and laptop systems, plus peripherals (i.e., Zebra barcode and label

printers, Intermec and Symbol wireless RF scanners and Cisco access

points). Used Remedy help desk ticket tracking system. Assisted with

Active Directory site management including password and account

resets. Installed & upgraded hardware & software. Provided

hands/feet support for remote divisions including network and

telephone groups. Reimaged devices and handled equipment refreshes

end to end. Investigated and resolved system problems using specific

product knowledge, system utilities, and operating environment.

Followed established processes and procedures to plan, install, test,

and implement computer system hardware or software technologies.

State of Tennessee

Department of Correction / MIS SDS

Information Systems Analyst 3

May 2007 - October 2008

Administered systems access by creating, modifying and revoking RACF

IDs and staff IDs on various TDOC computer systems. Completed daily

FileNet system maintenance duties. Remotely supported numerous TDOC

agencies throughout Tennessee on state's TOMIS system. Documented

technical issues and resolutions. Created and updated login and

system usage instructions for new users.

P R A C T I C A L E X P E R I E N C E

(continued)

Department of Transportation / GIS TRIMS Support

Information Systems Analyst 2

March 2006 - May 2007

Provided technical support (in-house and remote) plus training on

hardware and software products. Wrote detailed requirements for

system and program modifications and enhancements. Customized and

tested modifications. Wrote and updated technical documentation.

Accepted promotion at Tennessee Department of Correction.

TekSystems, RHI, and Manpower IT

Independent Contractor

June 2002 - November 2006

Successfully completed various temporary IT contracts with several

agencies involving PC replacements, onsite and remote hardware and

software upgrades, troubleshooting, software development and

customization, inventory management, and GHOST imaging. Documented

technical issues and resolutions.

Heritage Financial Group, LLC

Administrative Assistant

January 2001 -- May 2002

Managed administrative, secretarial, computer programming and

technical support responsibilities for insurance agent on part-time

basis. Created, modified, and documented database reports and forms.

Documented processes and issue resolutions. Laid off due to work

slowdown. Chose to work temporary assignments in order to spend more

time with my family.

Bass, Berry and Sims PLC

Information Technology Department

L2 Systems Analyst

June 1999 -- September 2000

Provided technical support (in-house and remote) to approximately 150

users in law firm with offices in Nashville, Memphis and Knoxville.

Developed, supported and documented in-house IT applications.

Successfully completed major company-wide computer hardware/software

upgrade within allocated timeframe and under budget.

E D U C A T I O N

Bachelor of Science (expected graduation May 2012)

Dual degree: Liberal Studies - IT, Professional Studies - IT

Middle Tennessee State University - Murfreesboro, Tennessee

Current GPA: 3.25 while working full-time

Phi Kappa Phi member

Associate of Science Degree with Honors

Computer Programming and Analysis

Hillsborough Community College - Tampa, Florida

Final GPA: 3.78 achieved while working full-time

Dean's List

T R A I N I N G / C E R T I F I C A T I O N

ANSI Certified Aerial Work Platform Operator (7/14/2010)

CompTIA A+ Certified Technician #D93DTT0835

Dell Americas Desktop Proficiency Certification

Dell Americas Notebook Proficiency Certification

Dell Americas PowerConnect Proficiency Certification

HP Accredited Platform Specialist: Commercial Desktops, Workstations, &

Notebooks

Xerox Certified Professional: Phaser 4500/4510, Phaser 5500/5550 printers

R E F E R E N C E S

Presented upon request

Contact this candidate